This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem:

When adding a few products to the cart, some of the products are missing when you view the cart.

Solution:

The issue in this specific case was caused by the theme. When switching to another theme, the issue did not occur anymore.

This topic contains 9 replies, has 3 voices.

Last updated by Itamar 1 year, 4 months ago.

Assigned support staff: Itamar.

Author Posts
May 17, 2018 at 3:56 pm #2179232

mikhailZ-2

Hello, I have problem with Woocommerce Multilangual plugin. If this plugin enable - I can not add a lot of products to the cart. Added only 1 or 2. If I add 5 products - in cart I can see 1 or 2 last products.

If not logged in - there is issue

if logged in - not issue. May be ajax wp ? nopriv hook ?

When I not logged in - I click add to cart several product.
hidden link

hidden link

and only 1 product in cart
hidden link

hidden link

Woo Multilang enabled
hidden link

My site
hidden link

admin panel need ? Is secure if I write admin panel credentials here ?

Issue you can see if NOT logged in to admin panel, I test in incognito chrome

May 20, 2018 at 5:58 pm #2197372

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

Please apologize for the delay in answering, this is not usual in this forum. While one of my teammates takes care of your case I will provide you with the first debugging steps.

Could you please activate the following setting:
- Go to WPML > Languages > Language filtering for AJAX operations
- Check the following option
x Store a language cookie to support language filtering for AJAX

If it does not help and while another supporter takes personal charge of your situation, to help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

Let us know if it helps.
Andrés

May 27, 2018 at 6:36 am #2234364

mikhailZ-2

I have did the following instruction, but it didn't help

May 28, 2018 at 8:07 am #2236850

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

I'll continue to handle this ticket.

Currently, when I add 5 product to the cart, and I'm not logged in to the site I can see all the products in the cart. Please see attached screenshot.
Have you fixed this issue already?
If not, then please tell me how I can see the issue on your site.

Thanks,
Itamar.

May 28, 2018 at 9:10 am #2237101

mikhailZ-2

Hello, please test now, I turn on the plugin Woo Multilang, now you can see issue

May 28, 2018 at 12:50 pm #2238534

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Yes, I can see it now. Thanks.

Could increase the WP Memory Limit of your WordPress installation, please?

By looking at the debug info that you have attached I can see that your server WP Memory Limit is set to 128M. This is just the minimum recommended value, and I suspect that it is not enough for your site's installation.
Please follow this link for detailed documentation on WPML's minimum requirements:
https://wpml.org/home/minimum-requirements/

You can try and do it from the wp-config.php file in your WordPress installation.
Insert this code in that file.

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:
/* That's all, stop editing! Happy blogging. */

Could you please perform those procedures and see if it help?

Thanks,
Itamar.

May 28, 2018 at 4:35 pm #2240738

mikhailZ-2

Thanks, for quick reply. But it is not helped. Now I had increased memory.
But issue is still here

hidden link

Below there is new debug information

{"core":{"Wordpress":{"Multisite":"No","SiteURL":"http:\/\/beetools.com.ua","HomeURL":"http:\/\/beetools.com.ua","Version":"4.9.6","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, product, product_variation, shop_order, shop_order_refund, vc4_templates, wpcf7_contact_form, vc_grid_item, mgmlp_media_folder, vgpc, vgwc, wysijap, yith-wcbm-badge","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed"},"Server":{"jQueryVersion":"1.12.4","PHPVersion":"5.6.35","MySQLVersion":"5.7.16","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"268435456","WP Memory Limit":"256M","UploadMax":"50M","PostMax":"50M","TimeLimit":"30","MaxInputVars":"1000","MBString":true,"libxml":true}},"plugins":{"active_plugins":{"redux-framework\/redux-framework.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Redux Framework","PluginURI":"http:\/\/wordpress.org\/plugins\/redux-framework","Version":"3.6.8","Author":"Team Redux","AuthorURI":"http:\/\/reduxframework.com","TextDomain":"redux-framework","DomainPath":"ReduxCore\/languages","Network":false,"Title":"Redux Framework","AuthorName":"Team Redux"},"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"3.9.4","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"ajax-autosuggest\/ajax-autosuggest.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"AJAX AutoSuggest","PluginURI":"http:\/\/codenegar.com\/go\/aas","Version":"100.9.8","Author":"Farhad Ahmadi","AuthorURI":"http:\/\/codenegar.com\/","TextDomain":"ajax-autosuggest","DomainPath":"","Network":false,"Title":"AJAX AutoSuggest","AuthorName":"Farhad Ahmadi"},"akismet\/akismet.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Akismet Anti-Spam","PluginURI":"https:\/\/akismet.com\/","Version":"4.0.2","Author":"Automattic","AuthorURI":"https:\/\/automattic.com\/wordpress-plugins\/","TextDomain":"akismet","DomainPath":"","Network":false,"Title":"Akismet Anti-Spam","AuthorName":"Automattic"},"all-in-one-seo-pack\/all_in_one_seo_pack.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"All In One SEO Pack","PluginURI":"https:\/\/semperplugins.com\/all-in-one-seo-pack-pro-version\/","Version":"2.4.4","Author":"Michael Torbert","AuthorURI":"https:\/\/semperplugins.com\/all-in-one-seo-pack-pro-version\/","TextDomain":"all-in-one-seo-pack","DomainPath":"\/i18n\/","Network":false,"Title":"All In One SEO Pack","AuthorName":"Michael Torbert"},"broken-link-checker\/broken-link-checker.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Broken Link Checker","PluginURI":"https:\/\/wordpress.org\/plugins\/broken-link-checker\/","Version":"1.11.5","Author":"Janis Elsts, Vladimir Prelovac","AuthorURI":"","TextDomain":"broken-link-checker","DomainPath":"","Network":false,"Title":"Broken Link Checker","AuthorName":"Janis Elsts, Vladimir Prelovac"},"contact-form-7\/wp-contact-form-7.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Contact Form 7","PluginURI":"https:\/\/contactform7.com\/","Version":"4.9.2","Author":"Takayuki Miyoshi","AuthorURI":"https:\/\/ideasilo.wordpress.com\/","TextDomain":"contact-form-7","DomainPath":"\/languages\/","Network":false,"Title":"Contact Form 7","AuthorName":"Takayuki Miyoshi"},"duplicate-page\/duplicatepage.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Duplicate Page","PluginURI":"https:\/\/wordpress.org\/plugins\/duplicate-page\/","Version":"2.6","Author":"mndpsingh287","AuthorURI":"https:\/\/profiles.wordpress.org\/mndpsingh287\/","TextDomain":"duplicate-page","DomainPath":"","Network":false,"Title":"Duplicate Page","AuthorName":"mndpsingh287"},"google-sitemap-generator\/sitemap.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Google XML Sitemaps","PluginURI":"http:\/\/www.arnebrachhold.de\/redir\/sitemap-home\/","Version":"4.0.9","Author":"Arne Brachhold","AuthorURI":"http:\/\/www.arnebrachhold.de\/","TextDomain":"sitemap","DomainPath":"\/lang","Network":false,"Title":"Google XML Sitemaps","AuthorName":"Arne Brachhold"},"js_composer\/js_composer.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WPBakery Page Builder","PluginURI":"http:\/\/vc.wpbakery.com","Version":"5.4.5","Author":"Michael M - WPBakery.com","AuthorURI":"http:\/\/wpbakery.com","TextDomain":"js_composer","DomainPath":"","Network":false,"Title":"WPBakery Page Builder","AuthorName":"Michael M - WPBakery.com"},"media-library-plus\/maxgalleria-media-library.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Media Library Folders for WordPress","PluginURI":"http:\/\/maxgalleria.com","Version":"4.1.6","Author":"Max Foundry","AuthorURI":"http:\/\/maxfoundry.com","TextDomain":"media-library-plus","DomainPath":"","Network":false,"Title":"Media Library Folders for WordPress","AuthorName":"Max Foundry"},"media-library-plus\/mlp-reset.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WordPress Media Library Folders Reset","PluginURI":"http:\/\/maxgalleria.com","Version":"4.1.6","Author":"Max Foundry","AuthorURI":"http:\/\/maxfoundry.com","TextDomain":"media-library-plus","DomainPath":"","Network":false,"Title":"WordPress Media Library Folders Reset","AuthorName":"Max Foundry"},"mega_main_menu\/mega_main_menu.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Mega Main Menu","PluginURI":"http:\/\/menu.megamain.com","Version":"2.1.5","Author":"MegaMain.com","AuthorURI":"http:\/\/megamain.com","TextDomain":"mega_main_menu","DomainPath":"","Network":false,"Title":"Mega Main Menu","AuthorName":"MegaMain.com"},"revslider\/revslider.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Slider Revolution","PluginURI":"http:\/\/revolution.themepunch.com\/","Version":"5.4.7","Author":"ThemePunch","AuthorURI":"http:\/\/themepunch.com","TextDomain":"revslider","DomainPath":"","Network":false,"Title":"Slider Revolution","AuthorName":"ThemePunch"},"rus-to-lat-advanced\/ru-translit.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Rus filename and link translit","PluginURI":"","Version":"1.1","Author":"Dmitry Fatakov","AuthorURI":"","TextDomain":"rus-to-lat-advanced","DomainPath":"","Network":false,"Title":"Rus filename and link translit","AuthorName":"Dmitry Fatakov"},"titan-framework\/titan-framework.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Titan Framework","PluginURI":"http:\/\/www.titanframework.net\/","Version":"1.11","Author":"Benjamin Intal, Gambit","AuthorURI":"http:\/\/gambit.ph","TextDomain":"titan-framework","DomainPath":"","Network":false,"Title":"Titan Framework","AuthorName":"Benjamin Intal, Gambit"},"vg-postcarousel\/vg-postcarousel.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"VG PostCarousel","PluginURI":"http:\/\/themeforest.net\/user\/vinawebsolutions\/portfolio","Version":"1.1","Author":"VinaWebSolutions","AuthorURI":"http:\/\/themeforest.net\/user\/vinawebsolutions\/portfolio","TextDomain":"vg-postcarousel","DomainPath":"","Network":false,"Title":"VG PostCarousel","AuthorName":"VinaWebSolutions"},"vg-woocarousel\/vg-woocarousel.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"VG WooCarousel","PluginURI":"http:\/\/themeforest.net\/user\/vinawebsolutions\/portfolio","Version":"1.3","Author":"VinaWebSolutions","AuthorURI":"http:\/\/themeforest.net\/user\/vinawebsolutions\/portfolio","TextDomain":"vg-woocarousel","DomainPath":"","Network":false,"Title":"VG WooCarousel","AuthorName":"VinaWebSolutions"},"vinagecko-helper\/vinagecko-helper.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"VinaGecko Helper","PluginURI":"http:\/\/vinagecko.com\/","Version":"1.0.0","Author":"VinaGecko","AuthorURI":"http:\/\/vinagecko.com\/","TextDomain":"vinagecko","DomainPath":"","Network":false,"Title":"VinaGecko Helper","AuthorName":"VinaGecko"},"wholesale-market\/wholesale-market.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"3.3.3","Woo":"","Name":"Wholesale Market","PluginURI":"http:\/\/cedcommerce.com","Version":"2018.05","Author":"CedCommerce \u003Cplugins@cedcommerce.com\u003E","AuthorURI":"http:\/\/cedcommerce.com","TextDomain":"wholesale-market","DomainPath":"\/language","Network":false,"Title":"Wholesale Market","AuthorName":"CedCommerce \u003Cplugins@cedcommerce.com\u003E"},"widget-importer-exporter\/widget-importer-exporter.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"Widget Importer \u0026 Exporter","PluginURI":"https:\/\/churchthemes.com\/plugins\/widget-importer-exporter\/","Version":"1.5.3","Author":"churchthemes.com","AuthorURI":"https:\/\/churchthemes.com","TextDomain":"widget-importer-exporter","DomainPath":"\/languages","Network":false,"Title":"Widget Importer \u0026 Exporter","AuthorName":"churchthemes.com"},"woocommerce-multilingual\/wpml-woocommerce.php":{"Plugin Slug":"","WC requires at least":"2.1.0","WC tested up to":"3.3.5","Woo":"","Name":"WooCommerce Multilingual","PluginURI":"http:\/\/wpml.org\/documentation\/related-projects\/woocommerce-multilingual\/","Version":"4.2.10","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"woocommerce-multilingual","DomainPath":"","Network":false,"Title":"WooCommerce Multilingual","AuthorName":"OnTheGoSystems"},"woocommerce\/woocommerce.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WooCommerce","PluginURI":"https:\/\/woocommerce.com\/","Version":"3.3.3","Author":"Automattic","AuthorURI":"https:\/\/woocommerce.com","TextDomain":"woocommerce","DomainPath":"\/i18n\/languages\/","Network":false,"Title":"WooCommerce","AuthorName":"Automattic"},"wordpress-importer\/wordpress-importer.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WordPress Importer","PluginURI":"https:\/\/wordpress.org\/plugins\/wordpress-importer\/","Version":"0.6.4","Author":"wordpressdotorg","AuthorURI":"https:\/\/wordpress.org\/","TextDomain":"wordpress-importer","DomainPath":"","Network":false,"Title":"WordPress Importer","AuthorName":"wordpressdotorg"},"wp-dbmanager\/wp-dbmanager.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WP-DBManager","PluginURI":"https:\/\/lesterchan.net\/portfolio\/programming\/php\/","Version":"2.79.1","Author":"Lester \u0027GaMerZ\u0027 Chan","AuthorURI":"https:\/\/lesterchan.net","TextDomain":"wp-dbmanager","DomainPath":"","Network":false,"Title":"WP-DBManager","AuthorName":"Lester \u0027GaMerZ\u0027 Chan"},"wpml-media-translation\/plugin.php":{"Plugin Slug":"wpml-media-translation","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WPML Media","PluginURI":"https:\/\/wpml.org\/","Version":"2.2.3","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-media-translation","DomainPath":"","Network":false,"Title":"WPML Media","AuthorName":"OnTheGoSystems"},"wpml-string-translation\/plugin.php":{"Plugin Slug":"wpml-string-translation","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WPML String Translation","PluginURI":"https:\/\/wpml.org\/","Version":"2.7.3","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-string-translation","DomainPath":"","Network":false,"Title":"WPML String Translation","AuthorName":"OnTheGoSystems"},"wpml-translation-management\/plugin.php":{"Plugin Slug":"wpml-translation-management","WC requires at least":"","WC tested up to":"","Woo":"","Name":"WPML Translation Management","PluginURI":"https:\/\/wpml.org\/","Version":"2.5.2","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-translation-management","DomainPath":"","Network":false,"Title":"WPML Translation Management","AuthorName":"OnTheGoSystems"},"wysija-newsletters\/index.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Name":"MailPoet 2","PluginURI":"http:\/\/www.mailpoet.com\/","Version":"2.8.2","Author":"MailPoet","AuthorURI":"http:\/\/www.mailpoet.com\/","TextDomain":"wysija-newsletters","DomainPath":"\/languages\/","Network":false,"Title":"MailPoet 2","AuthorName":"MailPoet"},"yith-woocommerce-badges-management\/init.php":{"Plugin Slug":"","WC requires at least":"3.0.0","WC tested up to":"3.3.x","Woo":"","Name":"YITH WooCommerce Badge Management","PluginURI":"https:\/\/yithemes.com\/themes\/plugins\/yith-woocommerce-badges-management\/","Version":"1.3.9","Author":"YITHEMES","AuthorURI":"http:\/\/yithemes.com\/","TextDomain":"yith-woocommerce-badges-management","DomainPath":"\/languages\/","Network":false,"Title":"YITH WooCommerce Badge Management","AuthorName":"YITHEMES"},"yith-woocommerce-compare\/init.php":{"Plugin Slug":"","WC requires at least":"2.5.0","WC tested up to":"3.3.0","Woo":"","Name":"YITH WooCommerce Compare","PluginURI":"https:\/\/yithemes.com\/themes\/plugins\/yith-woocommerce-compare\/","Version":"2.3.0","Author":"YITHEMES","AuthorURI":"https:\/\/yithemes.com\/","TextDomain":"yith-woocommerce-compare","DomainPath":"\/languages\/","Network":false,"Title":"YITH WooCommerce Compare","AuthorName":"YITHEMES"},"yith-woocommerce-wishlist\/init.php":{"Plugin Slug":"","WC requires at least":"2.5.0","WC tested up to":"3.3.0","Woo":"","Name":"YITH WooCommerce Wishlist","PluginURI":"http:\/\/yithemes.com\/themes\/plugins\/yith-woocommerce-wishlist\/","Version":"2.2.1","Author":"YITHEMES","AuthorURI":"http:\/\/yithemes.com\/","TextDomain":"yith-woocommerce-wishlist","DomainPath":"\/languages\/","Network":false,"Title":"YITH WooCommerce Wishlist","AuthorName":"YITHEMES"}},"mu_plugins":[],"dropins":[]},"theme":{"Name":"VG Labo Child","ThemeURI":false,"Author":"VinaGecko","AuthorURI":"http:\/\/vinagecko.com\/","Template":"vg-labo","Version":"100.3","TextDomain":"labo","DomainPath":"","ParentName":"VG Labo"},"extra-debug":{"WMPL":{"hide_upgrade_notice":"3.9.4","icl_capabilities_verified":true,"interview_translators":1,"existing_content_language_verified":1,"language_negotiation_type":"1","theme_localization_type":3,"icl_lso_link_empty":0,"sync_page_ordering":1,"sync_page_parent":1,"sync_page_template":1,"sync_ping_status":1,"sync_comment_status":1,"sync_sticky_flag":1,"sync_password":1,"sync_private_flag":1,"sync_post_format":1,"sync_delete":0,"sync_delete_tax":0,"sync_post_taxonomies":1,"sync_post_date":0,"sync_taxonomy_parents":0,"translation_pickup_method":0,"notify_complete":1,"translated_document_status":1,"remote_management":0,"auto_adjust_ids":1,"alert_delay":0,"promote_wpml":0,"automatic_redirect":0,"remember_language":24,"icl_lang_sel_copy_parameters":"","translated_document_page_url":"auto-generate","sync_comments_on_duplicates ":0,"seo":{"head_langs":1,"canonicalization_duplicates":1,"head_langs_priority":1},"posts_slug_translation":{"on":1,"string_name_migrated":true,"types":{"product":1}},"urls":{"directory_for_default_language":0,"show_on_root":"","root_html_file_path":"","root_page":0,"hide_language_switchers":1},"xdomain_data":"1","custom_posts_sync_option":{"post":1,"page":1,"attachment":1,"product":1,"product_variation":1,"shop_coupon":0,"shop_order":0},"taxonomies_sync_option":{"category":"1","post_tag":"1","product_cat":1,"product_tag":1,"product_type":0,"shop_order_status":0,"product_visibility":0,"product_shipping_class":1,"pa_cvet":1,"pa_diametr":"1","pa_dlina":"1","pa_dovgyna":"1","pa_dyametr":"1","pa_gabarity":"1","pa_gabaryty":"1","pa_kolir":"1","pa_kraina-virobnik":1,"pa_material":"1","pa_materyal":"1","pa_shirina":"1","pa_shirina-komirki":"1","pa_shirina-yacheyki":"1","pa_shyryna":"1","pa_strana-proizvoditel":1,"pa_typ":"1","pa_vaga":"2","pa_ves":"2","pa_visota":"2","pa_vyd":"1","pa_vysota":"2","pa_tip":1,"pa_vid":1},"active_languages":["ru","uk"],"admin_default_language":"_default_","taxonomy_names_checked":true,"setup_complete":1,"ajx_health_checked":true,"default_categories":{"uk":"122","ru":122},"default_language":"uk","setup_wizard_step":4,"language_selector_initialized":1,"translation-management":{"custom_fields_translation":{"attribute_pa_color":"2","attribute_pa_size":"2","br_label":"2","ced_cwsm_min_qty_to_buy":"2","ced_cwsm_wholesale_price":"2","ced_wholesale_order":"2","coupon_amount":"2","customer_email":"2","discount_type":"2","es_template_type":"2","exclude_product_categories":"2","exclude_product_ids":"2","exclude_sale_items":"2","expiry_date":"2","free_shipping":"2","individual_use":"2","limit_usage_to_x_items":"2","maximum_amount":"2","minimum_amount":"2","mmm_disable_link":"2","mmm_disable_text":"2","mmm_item_descr":"2","mmm_item_icon":"2","mmm_item_style":"2","mmm_item_visibility":"2","mmm_pull_to_other_side":"2","mmm_submenu_bg_image":"2","mmm_submenu_columns":"2","mmm_submenu_drops_side":"2","mmm_submenu_enable_full_width":"2","mmm_submenu_post_type":"2","mmm_submenu_type":"2","product_categories":"2","product_ids":"2","slide_template":"2","su_slide_link":"2","usage_limit":"2","usage_limit_per_user":"2","vgpc_auto_speed":"2","vgpc_bbg_color":"2","vgpc_bg_color":"2","vgpc_bg_image":"2","vgpc_btext_color":"2","vgpc_carousel_type":"2","vgpc_category":"2","vgpc_class_sufix":"2","vgpc_desc_lenght":"2","vgpc_desktop_number":"2","vgpc_enable_autoplay":"2","vgpc_hotbg_color":"2","vgpc_hottext_color":"2","vgpc_ibg_color":"2","vgpc_ilink_color":"2","vgpc_image_size":"2","vgpc_imargin":"2","vgpc_ipadding":"2","vgpc_isbg_color":"2","vgpc_isibg_color":"2","vgpc_items_visible":"2","vgpc_itext_color":"2","vgpc_left_offset":"2","vgpc_mobile_number":"2","vgpc_mouse_drag":"2","vgpc_next_preview":"2","vgpc_number_posts":"2","vgpc_page_speed":"2","vgpc_pagination":"2","vgpc_pagination_number":"2","vgpc_post_author":"2","vgpc_post_category":"2","vgpc_post_date":"2","vgpc_post_desc":"2","vgpc_post_image":"2","vgpc_post_title":"2","vgpc_product_desc":"2","vgpc_readmore":"2","vgpc_rewind_speed":"2","vgpc_row_carousel":"2","vgpc_scroll_page":"2","vgpc_sdesktop_number":"2","vgpc_slide_speed":"2","vgpc_stablet_number":"2","vgpc_stop_hover":"2","vgpc_tablet_number":"2","vgpc_theme":"2","vgpc_touch_drag":"2","vgpc_wmargin":"2","vgpc_wpadding":"2","vgwc_add_cart":"2","vgwc_auto_speed":"2","vgwc_bbg_color":"2","vgwc_bg_color":"2","vgwc_bg_image":"2","vgwc_btext_color":"2","vgwc_carousel_type":"2","vgwc_category":"2","vgwc_class_sufix":"2","vgwc_desc_lenght":"2","vgwc_desktop_number":"2","vgwc_enable_autoplay":"2","vgwc_hotbg_color":"2","vgwc_hottext_color":"2","vgwc_ibg_color":"2","vgwc_ilink_color":"2","vgwc_image_size":"2","vgwc_imargin":"2","vgwc_ipadding":"2","vgwc_isbg_color":"2","vgwc_isibg_color":"2","vgwc_items_visible":"2","vgwc_itext_color":"2","vgwc_left_offset":"2","vgwc_mobile_number":"2","vgwc_mouse_drag":"2","vgwc_next_preview":"2","vgwc_number_products":"2","vgwc_page_speed":"2","vgwc_pagination":"2","vgwc_pagination_number":"2","vgwc_product_desc":"2","vgwc_product_image":"2","vgwc_product_label":"2","vgwc_product_name":"2","vgwc_product_price":"2","vgwc_product_rating":"2","vgwc_rewind_speed":"2","vgwc_row_carousel":"2","vgwc_salebg_color":"2","vgwc_saletext_color":"2","vgwc_scroll_page":"2","vgwc_sdesktop_number":"2","vgwc_slide_speed":"2","vgwc_stablet_number":"2","vgwc_stop_hover":"2","vgwc_tablet_number":"2","vgwc_theme":"2","vgwc_touch_drag":"2","vgwc_wmargin":"2","vgwc_wpadding":"2","wholesale_customer_have_wholesale_price":"2","wholesale_customer_wholesale_price":"2","title":2,"description":2,"keywords":2,"_edit_last":0,"_edit_lock":0,"_wp_page_template":0,"_wp_attachment_metadata":0,"original_post_id":0,"_wpml_original_post_id":0,"_wp_old_slug":0,"_icl_translator_note":0,"_alp_processed":0,"_pingme":0,"_encloseme":0,"_icl_lang_duplicate_of":0,"_thumbnail_id":0,"_wp_attached_file":0,"_wp_attachment_image_alt":2,"_aioseop_title":2,"_aioseop_description":2,"_aioseop_keywords":2,"_vc_post_settings":0,"_backorders":1,"_crosssell_ids":2,"_default_attributes":0,"_download_limit":1,"_download_expiry":1,"_download_type":1,"_downloadable":1,"_file_paths":2,"_downloadable_files":2,"_featured":1,"_manage_stock":1,"_sku":1,"_stock":1,"_stock_status":1,"_sold_individually":1,"_subscription_length":1,"_subscription_period":1,"_subscription_period_interval":1,"_subscription_price":1,"_subscription_sign_up_fee":1,"_subscription_trial_length":1,"_subscription_trial_period":1,"_tax_class":1,"_tax_status":1,"_upsell_ids":2,"_virtual":1,"_visibility":1,"_weight":1,"_width":1,"_height":1,"_length":1,"_woocommerce_exclude_image":1,"total_sales":1,"_product_url":2,"_button_text":2,"_purchase_note":2,"_wcml_custom_prices_status":0,"_min_price_variation_id":0,"_min_regular_price_variation_id":0,"_min_sale_price_variation_id":0,"_max_price_variation_id":0,"_max_regular_price_variation_id":0,"_max_sale_price_variation_id":0,"attr_label_translations":0,"_per_product_pricing_active":1,"_pricing_rules":1,"_regular_price":1,"_sale_price":1,"_price":1,"_min_variation_regular_price":1,"_min_variation_sale_price":1,"_min_variation_price":1,"_max_variation_regular_price":1,"_max_variation_sale_price":1,"_max_variation_price":1,"_sale_price_dates_from":1,"_sale_price_dates_to":1,"_wcml_schedule":1,"_variation_description":2,"wcml_sync_hash":0,"wpml_language":0,"_product_attributes":0,"_children":2,"_wpml_media_duplicate":1,"_wpml_media_featured":1,"_regular_price_UAH":0,"_sale_price_UAH":0,"_price_UAH":0,"_min_variation_regular_price_UAH":0,"_min_variation_sale_price_UAH":0,"_min_variation_price_UAH":0,"_max_variation_regular_price_UAH":0,"_max_variation_sale_price_UAH":0,"_max_variation_price_UAH":0,"_sale_price_dates_from_UAH":0,"_sale_price_dates_to_UAH":0,"_wcml_schedule_UAH":0},"custom_fields_readonly_config":["title","description","keywords","_edit_last","_edit_lock","_wp_page_template","_wp_attachment_metadata","original_post_id","_wpml_original_post_id","_wp_old_slug","_icl_translator_note","_alp_processed","_pingme","_encloseme","_icl_lang_duplicate_of","_thumbnail_id","_wp_attached_file","_wp_attachment_image_alt","_aioseop_title","_aioseop_description","_aioseop_keywords","_vc_post_settings","_backorders","_crosssell_ids","_default_attributes","_download_limit","_download_expiry","_download_type","_downloadable","_file_paths","_downloadable_files","_featured","_manage_stock","_sku","_stock","_stock_status","_sold_individually","_subscription_length","_subscription_period","_subscription_period_interval","_subscription_price","_subscription_sign_up_fee","_subscription_trial_length","_subscription_trial_period","_tax_class","_tax_status","_upsell_ids","_virtual","_visibility","_weight","_width","_height","_length","_woocommerce_exclude_image","total_sales","_product_url","_button_text","_purchase_note","_wcml_custom_prices_status","_min_price_variation_id","_min_regular_price_variation_id","_min_sale_price_variation_id","_max_price_variation_id","_max_regular_price_variation_id","_max_sale_price_variation_id","attr_label_translations","_per_product_pricing_active","_pricing_rules","_regular_price","_sale_price","_price","_min_variation_regular_price","_min_variation_sale_price","_min_variation_price","_max_variation_regular_price","_max_variation_sale_price","_max_variation_price","_sale_price_dates_from","_sale_price_dates_to","_wcml_schedule","_variation_description","wcml_sync_hash","wpml_language","_product_attributes","_children","_wpml_media_duplicate","_wpml_media_featured"],"custom_fields_translation_custom":[],"custom_fields_translation_custom_readonly":[],"doc_translation_method":1,"__custom_types_readonly_config_prev":[],"custom_types_readonly_config":[],"__custom_fields_readonly_config_prev":["title","description","keywords","_edit_last","_edit_lock","_wp_page_template","_wp_attachment_metadata","original_post_id","_wpml_original_post_id","_wp_old_slug","_icl_translator_note","_alp_processed","_pingme","_encloseme","_icl_lang_duplicate_of","_thumbnail_id","_wp_attached_file","_wp_attachment_image_alt","_aioseop_title","_aioseop_description","_aioseop_keywords","_vc_post_settings","_backorders","_crosssell_ids","_default_attributes","_download_limit","_download_expiry","_download_type","_downloadable","_file_paths","_downloadable_files","_featured","_manage_stock","_sku","_stock","_stock_status","_sold_individually","_subscription_length","_subscription_period","_subscription_period_interval","_subscription_price","_subscription_sign_up_fee","_subscription_trial_length","_subscription_trial_period","_tax_class","_tax_status","_upsell_ids","_virtual","_visibility","_weight","_width","_height","_length","_woocommerce_exclude_image","total_sales","_product_url","_button_text","_purchase_note","_wcml_custom_prices_status","_min_price_variation_id","_min_regular_price_variation_id","_min_sale_price_variation_id","_max_price_variation_id","_max_regular_price_variation_id","_max_sale_price_variation_id","attr_label_translations","_per_product_pricing_active","_pricing_rules","_regular_price","_sale_price","_price","_min_variation_regular_price","_min_variation_sale_price","_min_variation_price","_max_variation_regular_price","_max_variation_sale_price","_max_variation_price","_sale_price_dates_from","_sale_price_dates_to","_wcml_schedule","_variation_description","wcml_sync_hash","wpml_language","_product_attributes","_children","_wpml_media_duplicate","_wpml_media_featured"],"__custom_term_fields_readonly_config_prev":[],"custom_term_fields_readonly_config":[],"custom-types_readonly_config":{"attachment":1,"product":1,"product_variation":1,"shop_coupon":0,"shop_order":0},"taxonomies_readonly_config":{"product_cat":1,"product_tag":1,"product_type":0,"shop_order_status":0,"product_visibility":0,"product_shipping_class":1},"notification":{"new-job":1,"include_xliff":0,"completed_frequency":3,"completed":1,"resigned":1,"overdue":2,"overdue_offset":7,"dashboard":true,"purge-old":7},"custom_fields_unlocked_config":{"attribute_pa_color":"0","attribute_pa_size":"0","br_label":"0","ced_cwsm_min_qty_to_buy":"0","ced_cwsm_wholesale_price":"0","ced_wholesale_order":"0","coupon_amount":"0","customer_email":"0","discount_type":"0","es_template_type":"0","exclude_product_categories":"0","exclude_product_ids":"0","exclude_sale_items":"0","expiry_date":"0","free_shipping":"0","individual_use":"0","limit_usage_to_x_items":"0","maximum_amount":"0","minimum_amount":"0","mmm_disable_link":"0","mmm_disable_text":"0","mmm_item_descr":"0","mmm_item_icon":"0","mmm_item_style":"0","mmm_item_visibility":"0","mmm_pull_to_other_side":"0","mmm_submenu_bg_image":"0","mmm_submenu_columns":"0","mmm_submenu_drops_side":"0","mmm_submenu_enable_full_width":"0","mmm_submenu_post_type":"0","mmm_submenu_type":"0","product_categories":"0","product_ids":"0","slide_template":"0","su_slide_link":"0","total_sales":"0","usage_limit":"0","usage_limit_per_user":"0","vgpc_auto_speed":"0","vgpc_bbg_color":"0","vgpc_bg_color":"0","vgpc_bg_image":"0","vgpc_btext_color":"0","vgpc_carousel_type":"0","vgpc_category":"0","vgpc_class_sufix":"0","vgpc_desc_lenght":"0","vgpc_desktop_number":"0","vgpc_enable_autoplay":"0","vgpc_hotbg_color":"0","vgpc_hottext_color":"0","vgpc_ibg_color":"0","vgpc_ilink_color":"0","vgpc_image_size":"0","vgpc_imargin":"0","vgpc_ipadding":"0","vgpc_isbg_color":"0","vgpc_isibg_color":"0","vgpc_items_visible":"0","vgpc_itext_color":"0","vgpc_left_offset":"0","vgpc_mobile_number":"0","vgpc_mouse_drag":"0","vgpc_next_preview":"0","vgpc_number_posts":"0","vgpc_page_speed":"0","vgpc_pagination":"0","vgpc_pagination_number":"0","vgpc_post_author":"0","vgpc_post_category":"0","vgpc_post_date":"0","vgpc_post_desc":"0","vgpc_post_image":"0","vgpc_post_title":"0","vgpc_product_desc":"0","vgpc_readmore":"0","vgpc_rewind_speed":"0","vgpc_row_carousel":"0","vgpc_scroll_page":"0","vgpc_sdesktop_number":"0","vgpc_slide_speed":"0","vgpc_stablet_number":"0","vgpc_stop_hover":"0","vgpc_tablet_number":"0","vgpc_theme":"0","vgpc_touch_drag":"0","vgpc_wmargin":"0","vgpc_wpadding":"0","vgwc_add_cart":"0","vgwc_auto_speed":"0","vgwc_bbg_color":"0","vgwc_bg_color":"0","vgwc_bg_image":"0","vgwc_btext_color":"0","vgwc_carousel_type":"0","vgwc_category":"0","vgwc_class_sufix":"0","vgwc_desc_lenght":"0","vgwc_desktop_number":"0","vgwc_enable_autoplay":"0","vgwc_hotbg_color":"0","vgwc_hottext_color":"0","vgwc_ibg_color":"0","vgwc_ilink_color":"0","vgwc_image_size":"0","vgwc_imargin":"0","vgwc_ipadding":"0","vgwc_isbg_color":"0","vgwc_isibg_color":"0","vgwc_items_visible":"0","vgwc_itext_color":"0","vgwc_left_offset":"0","vgwc_mobile_number":"0","vgwc_mouse_drag":"0","vgwc_next_preview":"0","vgwc_number_products":"0","vgwc_page_speed":"0","vgwc_pagination":"0","vgwc_pagination_number":"0","vgwc_product_desc":"0","vgwc_product_image":"0","vgwc_product_label":"0","vgwc_product_name":"0","vgwc_product_price":"0","vgwc_product_rating":"0","vgwc_rewind_speed":"0","vgwc_row_carousel":"0","vgwc_salebg_color":"0","vgwc_saletext_color":"0","vgwc_scroll_page":"0","vgwc_sdesktop_number":"0","vgwc_slide_speed":"0","vgwc_stablet_number":"0","vgwc_stop_hover":"0","vgwc_tablet_number":"0","vgwc_theme":"0","vgwc_touch_drag":"0","vgwc_wmargin":"0","vgwc_wpadding":"0","wholesale_customer_have_wholesale_price":"0","wholesale_customer_wholesale_price":"0"},"custom_term_fields_translation":{"display_type":"2","order":"2","order_pa_diametr":"2","order_pa_dlina":"2","order_pa_dovgyna":"2","order_pa_gabaryty":"2","order_pa_kraina-virobnik":"2","order_pa_material":"2","order_pa_shirina-komirki":"2","order_pa_shirina-yacheyki":"2","order_pa_strana-proizvoditel":"2","order_pa_vaga":"2","order_pa_ves":"2","order_pa_vysota":"2","product_count_product_cat":"2","product_count_product_tag":"2","thumbnail_id":"2"},"custom_term_fields_unlocked_config":{"display_type":"0","order":"0","order_pa_diametr":"0","order_pa_dlina":"0","order_pa_dovgyna":"0","order_pa_gabaryty":"0","order_pa_kraina-virobnik":"0","order_pa_material":"0","order_pa_shirina-komirki":"0","order_pa_shirina-yacheyki":"0","order_pa_strana-proizvoditel":"0","order_pa_vaga":"0","order_pa_ves":"0","order_pa_vysota":"0","product_count_product_cat":"0","product_count_product_tag":"0","thumbnail_id":"0"}},"languages_order":["ru","uk"],"dont_show_help_admin_notice":true,"site_key":"PWzTSrWWHO","site_does_not_use_icl":true,"st":{"WPML_ST_Upgrade_Db_Cache_Command_2.4.2_1_has_run":true,"WPML_ST_Upgrade_MO_Scanning_3_has_run":true,"strings_per_page":"100","icl_st_auto_reg":"disable","strings_language":"en","translated-users":[],"db_ok_for_gettext_context":true,"sw":[],"plugin_localization_domains":{"js_composer\/js_composer.php":{"js_composer":918},"all-in-one-seo-pack\/all_in_one_seo_pack.php":{"all-in-one-seo-pack":823},"wpml-translation-management\/plugin.php":{"wpml-translation-management":637},"contact-form-7\/wp-contact-form-7.php":{"contact-form-7":317},"yith-woocommerce-compare\/init.php":{"yith-woocommerce-compare":80},"yith-woocommerce-wishlist\/init.php":{"yith-woocommerce-wishlist":331},"woocommerce\/woocommerce.php":{"woocommerce":13284,"WordPress":1},"akismet\/akismet.php":{"akismet":19},"sitepress-multilingual-cms\/sitepress.php":{"sitepress":26,"installer":7},"media-library-plus\/maxgalleria-media-library.php":{"maxgalleria-media-library":8},"wpml-string-translation\/plugin.php":{"wpml-string-translation":11},"broken-link-checker\/broken-link-checker.php":{"broken-link-checker":481},"google-sitemap-generator\/sitemap.php":{"sitemap":167},"woocommerce-multilingual\/wpml-woocommerce.php":{"woocommerce-multilingual":657},"saphali-woocommerce-lite\/saphali-woocommerce-lite.php":{"saphali-woocommerce-lite":32,"woocommerce":6143},"wholesale-market\/wholesale-market.php":{"wholesale-market":204,"caf_txt_domain":4,"woocommerce":4,"default":19},"titan-framework\/titan-framework.php":{"titan-framework":30}},"WPML_ST_Upgrade_Migrate_Originals_has_run":true,"WPML_ST_Upgrade_Display_Strings_Scan_Notices_has_run":true,"WPML_ST_Upgrade_DB_String_Name_Index_2_has_run":true,"WPML_ST_Upgrade_DB_Longtext_String_Value_has_run":true,"track_strings":"1","hl_color":"#FFFF00"},"xliff_newlines":1,"tm_xliff_version":"12","admin_text_3_2_migration_complete_40cd750bba9870f18aada2478b24840a":true,"admin_text_3_2_migration_complete_3711d1970400a86997479b3a07bf20db":true,"admin_text_3_2_migration_complete_e44cfadd8c695df2c3f4c930aa080c6c":true,"admin_text_3_2_migration_complete_d4560ca85ae1791bbb309d30c450f0af":true,"admin_text_3_2_migration_complete_957619c4448e9d642dcb14ab3b3bcef5":true,"custom-types_sync_option":{"attachment":1,"product":1,"product_variation":1,"shop_coupon":0,"shop_order":0},"admin_text_3_2_migration_complete_c548cc7151e305f0ed2552fe78d37708":true,"custom_posts_unlocked_option":{"product":0},"taxonomies_unlocked_option":{"product_cat":"0","category":"0","post_tag":"0","product_type":"0","product_visibility":"0","product_tag":"0","product_shipping_class":"0","pa_cvet":"0","pa_dlina":"0","pa_dyametr":"0","pa_gabarity":"0","pa_gabaryty":"0","pa_kolir":"0","pa_kraina-virobnik":"0","pa_material":"0","pa_materyal":"0","pa_shirina":"0","pa_shirina-komirki":"0","pa_shirina-yacheyki":"0","pa_shyryna":"0","pa_strana-proizvoditel":"0","pa_typ":"0","pa_vaga":"0","pa_ves":"0","pa_visota":"0","pa_vyd":"0","pa_vysota":"0"},"store_frontend_cookie":"1","language_per_domain_sso_enabled":false,"show_translations_flag":1,"edit_languages_flag_migration":1,"translation_service":false,"doc_translation_method":1,"WPML_Translate_Link_Target_Global_State":true}}}

May 29, 2018 at 8:14 am #2243499

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi and thanks for trying this.

I suspect that there is a collision with the theme or another plugin.
If possible get your site into a minimum environment.
Minimum environment means switching to a default WordPress theme like Twentyseventeen and no plugins activated but WPML.
Is it possible for you to try it?
You will need first to check if the problem persists when just the theme is switched to Twentyseventeen (for example).
If it persists, then turn off all plugins but the WPML and its add-ons and WooCommerce itself (leave WPML and its components active).
Then please check if the problem persists.
If it does not persists so start by activating the plugins one by one and check when the problem comes back. then report to me which was the culprit plugin


**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is a live site you might want first to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

Thanks,
Itamar.

May 31, 2018 at 3:40 pm #2257377

mikhailZ-2

Thank you very much for help.

I switched theme to StoreFront theme - standard free Woo theme, and it works. Issue in our commercial theme

May 31, 2018 at 3:45 pm #2257380

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Great! I'm glad that it works now.

Cheers,
Itamar.