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This topic contains 9 replies, has 4 voices.

Last updated by Laura 5 months, 3 weeks ago.

Assigned support staff: Laura.

Author Posts
April 8, 2019 at 9:50 am #3556293

ACS TRADUCTION

I am trying to: update the content of the translation and it doesn't work for some pages

you can contact me at contact@srokacompany.com

April 8, 2019 at 11:50 am #3557305

Oscar Miras

Hi,

Welcome to the WPML support team.

Thank you for your screenshot. It does provide me with some information about the problem. As far as I understand, you are missing all the translation with the "blue spinning icon". Still, I need more details to better understand the problem.

In case those translations are expected to come from Translations Services, could you perform the following steps?

1. Try to manually get the translations. Click on "Vérifier le status et obtenir les traductions". The button is located in the top of the same page that is displayed in your screenshot: WPML > Translation Management, tab Translation Dashboard.

2. Can you post the Communication Log in your next answer?
You can find it in WPML -> Support -> Communication log . You can paste it directly here, but it would be nice if you can publish it in http://pastebin.com and provide me with the link to view it.

If it is the case that the problem is happening on translations made in the WordPress by some translator user: could you confirm if you are using the Advanced Translator Editor of the Classic Editor?

Finally, I would kindly ask you to share your debug information so I can provide better support. Please, go to WPML > Support, and click on the line "For retrieving debug information if asked by support person, use the debug information page." click in debug information. Then, paste the information in the provided box next to my reply.

Thank you for your collaboration,
Oscar.

April 12, 2019 at 12:39 pm #3599007

ACS TRADUCTION

Hello Oscar,

Clicking on "Vérifier le status et obtenir les traductions" does not solve the issue.

Here the communication log:

"last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395439,"cms_id":"product_2544_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395440,"cms_id":"page_2589_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395441,"cms_id":"product_2606_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395442,"cms_id":"post_2999_fr_de","job_state":"waiting_translation","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395443,"cms_id":"product_3057_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395444,"cms_id":"product_3070_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395445,"cms_id":"product_3077_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395446,"cms_id":"product_3082_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395447,"cms_id":"product_3381_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395448,"cms_id":"product_3464_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395449,"cms_id":"product_3663_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395450,"cms_id":"product_3748_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395451,"cms_id":"product_3791_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395452,"cms_id":"post_3864_fr_de","job_state":"waiting_translation","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395453,"cms_id":"page_3890_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395454,"cms_id":"post_4017_fr_de","job_state":"waiting_translation","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395455,"cms_id":"product_4189_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395456,"cms_id":"post_4260_fr_de","job_state":"waiting_translation","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395457,"cms_id":"product_4323_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395458,"cms_id":"product_4340_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395459,"cms_id":"product_4404_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395460,"cms_id":"product_4405_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395461,"cms_id":"post_4664_fr_de","job_state":"waiting_translation","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395462,"cms_id":"post_4685_fr_de","job_state":"waiting_translation","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395463,"cms_id":"product_4887_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395464,"cms_id":"product_5918_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395465,"cms_id":"product_6329_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395466,"cms_id":"product_6371_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395467,"cms_id":"product_6920_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395468,"cms_id":"product_6945_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395469,"cms_id":"product_7683_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395470,"cms_id":"product_7823_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395471,"cms_id":"product_8072_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395473,"cms_id":"product_8354_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395474,"cms_id":"product_9018_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395476,"cms_id":"product_9133_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"},{"id":395477,"cms_id":"product_9472_fr_de","job_state":"delivered","source_language":"fr","target_language":"de","batch":{"id":23183},"archived":false,"translation_revision":1,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2019-04-02T16:53:54.000Z"}]
}

I will provide you with the debug information as soon as possible.

Thank you in advance for your help,

Floriane

April 13, 2019 at 7:02 am #3603711

Oscar Miras

Hi Floriane,

You're very welcome.

I can't find anything strange in the communication log, so I'm requesting you access to your Website so I can investigate better the issue.

Please, make sure you have a full backup of your site before providing me with working credentials as Administrator role.

Thank you for your collaboration,
Óscar.

April 15, 2019 at 11:41 am #3613133

Oscar Miras

Hello again,

Please, do not share your credentials in your reply as this is an open forum and anyone can read them.

I have enabled some special input boxes next to my reply. There you can safely share your credentials. Besides, I would need the URL to access wp-admin backend. As soon as they are provided, expect me to access their site. Nevertheless, I'm going only to check some configuration parameters so I shouldn't disturb their job.

Kind regards,
Oscar.

April 17, 2019 at 7:45 am #3627959

Oscar Miras

Hi,

I'm afraid the credentials are wrong.
Could you check them and provide a new ones?

Thank you in advance,
Óscar.

April 17, 2019 at 8:41 am #3628613

Oscar Miras

Hi,

Hum, I'm sorry but I received an empty box.
Can you see the input boxes like the one I show you in the screenshot?

These were filled correctly the first time.

Thank you,
Oscar.

April 17, 2019 at 8:59 am #3628853

ACS TRADUCTION

DOES IT WORK?

April 17, 2019 at 11:56 am #3630397

Amit
Supporter

Hi,

My name is Amit, I am the WPML support manager.

I have just removed your last comment since it included the credentials publically. I have also tested personally all the shared login details and I cannot log in to your site with any of them!

Please make sure you share a working login name and password so we can help you, you also might want to consult your hosting/webmaster to see you do not have any IP or other restriction that might prevent us from accessing your site.

Thanks!
Amit

April 19, 2019 at 3:41 pm #3647207

Laura
Supporter

Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)

Hi,

Oscar is off today so I'm checking the ticket.

I managed to access your site, and everything seems set up correctly.
Can you confirm you can't retrieve translation for ID TP : 395477 (Board SUP FOIL : SKY RIDER)? Did you get confirmation from the Translation Provider that the translation is ready? I see the deadline is for May 10.

There are other translations you can't retrieve or this is the only one?

The topic ‘[Closed] Not all the pages are imported after translation’ is closed to new replies.