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Last updated by Lauren 1 year, 1 month ago.

Assigned support staff: Lauren.

Author Posts
April 22, 2019 at 7:30 am


I am trying to: add a custom language

Link to a page where the issue can be seen: hidden link

I expected to be able to add a language, but after the first attempt it is not allowing me to do so.

Here is a short screencast showing the problem: hidden link

Thank you,


April 22, 2019 at 9:49 pm #3658439


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for contacting WPML support. I'll be happy to help you with this. THanks for including the screencast so I could see the issue.

I created a fresh install to test this, and on my test site i was able to add the languages "new" and "old". Feel free to login here and take a look:
Login: hidden link
Username: demo
Password: aQ0Srw6J3eL5

Could it be possible that you previously tried adding "new" and that is why it says the locale already exists in the database? Also, could you try adding a brand new language first, something unique, before trying to add new to see if you get the same results?

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