Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 9 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
March 4, 2019 at 8:26 am #3267426

ranaN

Hi, it's been around 2 days that I haven't received any answer from WPML support for 2 of my tickets and I'm not happy at all about it.

March 4, 2019 at 6:38 pm #3270346

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I am really sorry to hear about this experience that you are having and I want to assure you that here, in the WPML team, we are doing our best to do things as good as possible for our clients.

I was looking over all of the three tickets that you opened till now in our Support forum and I can see that all of them are marked as resolved by you.

Can you please let me know which is the one that you are referring to so that I can understand what is the issue you are experiencing? If you can share the ticket link with me, that would be great and helpful.

After you do that, we can mark this ticket as resolved and re-open that ticket (maybe you marked it as resolved by mistake, sometimes this happens, too).

I'm looking forward to your response.

Kind regards,
Mihai Apetrei