Not show Products in ZH version

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Tagged: WooCommerce Multilingual

This topic contains 7 replies, has 2 voices.

Last updated by Yvette 1 year, 8 months ago.

Assigned support staff: Yvette.

Author	Posts
September 24, 2018 at 2:45 am #2759282
billK-4	Dear Support, Products do not show in ZH Version of shop page. hidden link Products show in EN version of shop page. hidden link Please help me to check what i need to configure.
September 25, 2018 at 7:33 am #2762809
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello 1. Please go to Woocommerce -> Woocommerce Multilingual -> Status Are there any warnings or indications that configuration is incomplete? 2. Temporary Access to your system Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you. Thanks
September 25, 2018 at 7:36 pm #2765130
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello Please check the username/password combination for correctness. When I cut&paste them into the login screen, they are not working. I am opening the privare area in case you need to communicate new details Thanks
September 26, 2018 at 6:37 am #2766004
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello This is a strange problem. I temporarily deactivated your non-WPML plugins and switched the active theme to Twenty Seventeen but the issue was still there. I am taking a Duplicator snapshot of your site and will debug it locally. It may be that I will need to escalate this to our 2nd tier support. As soon as I have some news, I will update you here.
September 26, 2018 at 7:06 am #2766090
billK-4	Yes. Please let me know if have update. Thanks.
September 27, 2018 at 1:24 pm #2770686
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	I installed your cloned site on a local server and deactivated the following plugins: All 404 Redirect to Homepage All In One WP Security Wordfence Security W3 Total Cache Easy HTTPS (SSL) Redirection BackUpWordPress WIth this setup, I was able to see the shop page . Can you try this on your site as well? If this does not work on your site - the only other difference between my server and yours is the level of PHP. I am running PHP 7.1 and your are using PHP5.6 You might try upgrading the version of PHP to see if this affects the outcome. I wait for your news ZHVersopm.png
September 28, 2018 at 1:15 am #2772045
billK-4	Now i can see products in ZH version. But i deactivated other plugins.
September 28, 2018 at 6:38 am #2772692
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Which plugins did you deactivate? If it is now working, then there may be a conflict between the plugin and WPML. Or, as I mentioned before, it may be a conflict within the PHP level you are using.

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