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This topic contains 7 replies, has 2 voices.

Last updated by Yvette 1 year ago.

Assigned support staff: Yvette.

Author Posts
September 24, 2018 at 2:45 am #2759282

billK-4

Dear Support,

Products do not show in ZH Version of shop page.
hidden link

Products show in EN version of shop page.
hidden link

Please help me to check what i need to configure.

September 25, 2018 at 7:33 am #2762809

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello

1. Please go to
Woocommerce -> Woocommerce Multilingual -> Status

Are there any warnings or indications that configuration is incomplete?

2. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.

Thanks

September 25, 2018 at 7:36 pm #2765130

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello

Please check the username/password combination for correctness. When I cut&paste them into the login screen, they are not working.

I am opening the privare area in case you need to communicate new details

Thanks

September 26, 2018 at 6:37 am #2766004

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello

This is a strange problem. I temporarily deactivated your non-WPML plugins and switched the active theme to Twenty Seventeen but the issue was still there.

I am taking a Duplicator snapshot of your site and will debug it locally. It may be that I will need to escalate this to our 2nd tier support.

As soon as I have some news, I will update you here.

September 26, 2018 at 7:06 am #2766090

billK-4

Yes. Please let me know if have update.
Thanks.

September 27, 2018 at 1:24 pm #2770686

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

I installed your cloned site on a local server and deactivated the following plugins:

All 404 Redirect to Homepage
All In One WP Security
Wordfence Security
W3 Total Cache
Easy HTTPS (SSL) Redirection
BackUpWordPress

WIth this setup, I was able to see the shop page . Can you try this on your site as well?

If this does not work on your site - the only other difference between my server and yours is the level of PHP. I am running PHP 7.1 and your are using PHP5.6

You might try upgrading the version of PHP to see if this affects the outcome.
I wait for your news

September 28, 2018 at 1:15 am #2772045

billK-4

Now i can see products in ZH version. But i deactivated other plugins.

September 28, 2018 at 6:38 am #2772692

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Which plugins did you deactivate?

If it is now working, then there may be a conflict between the plugin and WPML. Or, as I mentioned before, it may be a conflict within the PHP level you are using.

The topic ‘[Closed] Not show Products in ZH version’ is closed to new replies.