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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that several plugins were not functioning correctly on the English version of their website, and templates were not displaying properly in both English and Arabic. Specifically, when WPML was enabled, the homepage displayed a 'Page not found' error, but when WPML was disabled, the homepage loaded correctly in Arabic (the default language).
Solution:
We asked the client to describe the issue step-by-step and to increase the WordPress memory limit by adding the following to their wp-config.php file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

After reviewing the site's configuration and running some troubleshooting steps, we identified that the 'admin_texts_show_on_front' string was incorrectly translated in WPML's String Translation. We deleted this string and disabled the redirection, which resolved the homepage loading issue. We then applied the same solution to the production site.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 20 replies, has 0 voices.

Last updated by Carlos Rojas 5 days, 12 hours ago.

Assisted by: Carlos Rojas.

Author Posts
April 28, 2026 at 6:40 pm #18000932

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

The cause of the redirection issue was that the 'admin_texts_show_on_front' string was incorrectly translated. I have deleted the string from WPML -> String Translation and disabled the redirection, and it is working correctly now.

Can you confirm that the issue was solved?

May 3, 2026 at 5:20 am #18009062

enasn

Hi,

Would you please do it on the main live site, not the staging site.
Also, has the template translation issue been resolved? I noticed we focused mainly on the “not found” error, but I am not sure where we stand with the other issue.

May 3, 2026 at 12:13 pm #18009288

enasn

I have opened the staging site, but I am not sure if I am looking at the correct homepage. The page appears to be completely empty, and it seems like it may be a newly created page.

Screenshot 2026-05-03 151104.png
Screenshot 2026-05-03 150954.png
May 4, 2026 at 8:15 am #18010095

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

I applied the solution to the production site, and now you can see it is working correctly.

Can you confirm that the issue was solved?

May 5, 2026 at 5:45 am #18012211

enasn

Hi,

I confirm that altawail.com is opening directly to the main page as expected. The issue has been fixed.

Thank you.

May 5, 2026 at 8:04 am #18012781

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Great!

Please don't hesitate to contact us if you need our assistance in the future with WPML. We are here to help 🙂

Have an excellent day!