Skip to content Skip to sidebar

Home › Support › English Support › [Resolved] Not translating pages. And error "Unable to retrieve job details."

[Resolved] Not translating pages. And error "Unable to retrieve job details."

This thread is resolved. Here is a description of the problem and solution.

Problem:
Some pages fail to translate automatically, showing an 'Unable to retrieve job details' error despite standard troubleshooting attempts.

Solution:
The issue was caused by custom code added to the Astra Child theme used on the site. This code overrides part of our product’s core logic, preventing it from functioning as intended. As a result, switching to an alternative theme (or removing the conflicting customizations) was necessary to ensure full compatibility and proper operation of our product.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 20 replies, has 0 voices.

Last updated by dennisB-32 3 months ago.

Assisted by: Diego Garcia.

Author Posts
January 23, 2026 at 2:16 pm #17757384

dennisB-32

Thank you very much for this information, Diego.
Any chance you are able to tell me which code is causing the issue with the WPML functions?

Have a great day!
January 26, 2026 at 8:05 am #17761165

Diego Garcia

Hi Dennis,

It is caused by the following line of code:

add_filter( 'wpml_tm_job_field_is_translatable', '__return_false' );

This code was added to the file

wp-content/themes/astra-child/functions.php

(line 130).

By applying this filter, the code overrides WPML’s default translation logic, which directly results in the behavior you were experiencing.

We trust this clarifies the situation. Please let us know if you have any further questions.
January 29, 2026 at 2:09 am #17772033

dennisB-32

Diego!
How are you?

Something was fixed, and some pages were translated after deleting this code.
However, I still get the same issue with this footer template. Can you see why?

hidden link

Screenshot 2026-01-28 at 18.08.47.png
January 29, 2026 at 8:13 am #17772556

Diego Garcia

Hi Dennis,

Thank you for the update. I’m currently reviewing the footer template issue you mentioned and investigating the possible cause.

I will keep you informed and get back to you as soon as we identify the reason for this behavior.
January 29, 2026 at 8:43 am #17772716

Diego Garcia

Hi Dennis,

It appears that the override of our translation logic caused certain translation jobs to become corrupted. In this specific case, I have reprocessed the translation, and it is now functioning as expected.

Please let us know if you observe any further irregularities or if additional assistance is required.

Screenshot 2026-01-29 at 09.38.21.png
January 29, 2026 at 3:38 pm #17774607

dennisB-32

THANK YOU, Diego. Everything works.
Excellent support.

Have a great day!
January 29, 2026 at 3:39 pm #17774611

dennisB-32

Excellent support.