Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 4 replies, has 3 voices.

Last updated by rabihB-2 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
November 17, 2019 at 12:34 pm

rabihB-2

Running OceanWP and Elementor. INstalled WPML and set it up. Translated a page and now the editor displays blank pages in both languages. Even when exiting from Elementor I get now a blank page where the theme editor is supposed to start. Using "Edit with Elementor" works fine but not the theme editor.

November 18, 2019 at 2:43 pm #4965989

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello, welcome to the WPML support Forum!

Could you please send us some screenshots of the blank screen?

Please enable WP_Debug, WP_Debug_log and WP_Debug_Display on your website, it will display more details about the error: https://wpml.org/documentation/support/debugging-wpml/ - e.g.

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', true);

After that, please reproduce the error and check if it displays a error message on the screen. If so, please send us a screenshot of the error. Please also check if there are any errors on the debug.log file (located on the wp-content folder).

November 19, 2019 at 9:11 am #4969807

rabihB-2

I'm not sure how to send you "screenshots" of a blank screen. It's a blank screen. A white screen. A full white blank screen from top to bottom other than the browser URL frame.

November 20, 2019 at 1:57 am #4976449

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I tried to access your website with the provided details to give it a further look but unfortunately it doesn't seem to be correct. Can you review it please? A private reply is enabled again so you can safely resend the correct access details. Please, don't forget to provide some FTP access details as well, it will help me to turn on debug mode, take a look at theme files, error log files, in order to understand the cause of the issue. Thank you for your collaboration, have a nice day.

November 23, 2019 at 4:28 am #5002613

rabihB-2

My issue is resolved now. Thank you!