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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is experiencing an issue where the product filter by Price does not display on child category pages after translating category names and descriptions using WPML's Taxonomy Translation on a Woodmart based WooCommerce website. The filter works correctly on shop pages and main level category pages.

Solution:

First, ensure that the WooCommerce Multilingual plugin is installed as it is essential for translating WooCommerce content. If not already installed, we recommend installing it after a full site backup:

https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Next, navigate to WooCommerce >> WooCommerce Multilingual and click on the "Status" or "Settings" tab. In the bottom right corner, click on the "Troubleshooting" link to access the troubleshooting options. After taking a full site backup, follow the troubleshooting steps provided there. Ensure to clear all types of caches after completing these steps to see if the issue is resolved.

For detailed troubleshooting steps, refer to:

https://wpml.org/documentation/support/wpml-troubleshooting-options/#troubleshooting-woocommerce-multilingual-and-multicurrency

If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 0 voices.

Last updated by Bigul 11 months, 3 weeks ago.

Assisted by: Bigul.

Author Posts
July 31, 2025 at 2:45 am #17283445

tadsikanS

<b>Background of the issue: </b>
I am trying to translate product categories using WPML's Taxonomy Translation for my Woodmart based WooCommerce website and have also translated several products. The translated products were assigned to the corresponding translated categories, and product attributes were added. The translations were done by duplicating data from the default language and editing it via the WordPress Editor. The site I need help with is hidden link (Website access is available — please create a private conversation so I can share the access details.)
We using Legacy Widget : Filter Products by Price

<b>Symptoms: </b>
On the category pages, after translating the category names and descriptions, the product filter by Price no longer displays on the translated pages.

I want to clarify that the issue does NOT appear on Shop Pages, and also does NOT appear on Main Level category pages. The price slider only disappears on the Child Category pages. We've tried to disable the child category layout in Woodmart with no success.

<b>Questions: </b>
Why does the product filter by Price stop working after translating category names and descriptions?

August 3, 2025 at 4:05 am #17290578

Bigul

Hello,

Welcome to the WPML support forum. I will do my best to assist you in resolving the issue.

Are you using the WooCommerce Multilingual plugin? It is required for translating WooCommerce content correctly, and I noticed it is missing in the Debug information.

Therefore, please install the plugin after a full site backup: https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Then, try the WooCommerce Multilingual troubleshooting steps suggested in this article and make sure the bug exists or not: https://wpml.org/documentation/support/wpml-troubleshooting-options/

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Thanks!

Bigul

August 4, 2025 at 3:07 am #17291652

tadsikanS

Hello,

We have already installed the WooCommerce Multilingual plugin and are currently using the default settings.
However, the issue still persists.

Additionally, the Troubleshooting tab under WooCommerce Multilingual is not appearing, so we’re unable to access related settings.

Thank you
Dew

August 4, 2025 at 9:11 am #17292300

Bigul

Hello,

Thank you for the updates. Please go to WooCommerce >> WooCommerce Multilingual, and click on the "Status" or "Settings" tab. At the bottom right corner, you will find a "Troubleshooting" link. Click on it to open the Troubleshooting options.

After taking a full site backup, please try the troubleshooting steps available there. Once done, clear all types of caches and check if the issue persists.

Refer to the attached images and the following links for more details:

https://wpml.org/documentation/support/wpml-troubleshooting-options/#troubleshooting-woocommerce-multilingual-and-multicurrency

hidden link

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Thanks!

Bigul

2025-08-04_14h38_22.png