This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Shekhar Bhandari 6 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
April 15, 2019 at 12:38 pm #3613455

hubertA-3

I may have overlooked that the theme I'm using (OnepagePro by Goodlayers) is not supported by WPML. Is that true?

In this case, I would like to exercise my right of return.

Regards

April 16, 2019 at 3:53 am #3617933

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

I can see that the theme is not listed here: https://wpml.org/documentation/theme-compatibility

Which means that the theme is not yet tested by our WPML compatibility team, also this doesn't mean the theme will not work properly with WPML, most of the themes created using standard WordPress structure works properly with WPML.

If you have any issues with the theme right now, I will be happy to check if it's compatibility issues.

Further, You can also contact the author and refer them to our Go Global program so that we can help them make their theme compatible with WPML. https://wpml.org/documentation/theme-compatibility/go-global-program/

If you still wanted to obtain a refund, that's completely ok, you can go to your account page https://wpml.org/account/ and from order history, you can find a button to ask for a refund.

Let me know if this helps.

Thanks