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Last updated by Mihai Apetrei 6 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 6, 2019 at 6:26 pm #3752059

maryM-5

For some reason I am unable to showcase any other language but English despite my settings being setup correctly. Please help.

May 6, 2019 at 8:07 pm #3752497

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Just a note that now is the end of the shift so I will be able to get back to you tomorrow if you can respond in the next few hours.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] Only Showing English’ is closed to new replies.