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This topic contains 66 replies, has 3 voices.

Last updated by Carlos Rojas 2 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
November 23, 2019 at 10:08 am #5003323

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,

Could you tell me the results with all plugins deactivated + a WordPress default theme? This will be our base result to compare.

Then I would like to ask you to check the results with only WPML plugins to see if WPML creates the issue of the performance in the secondary language, and then we can compare with your first results in your previous message.

So, basically we need the results of:
- Clean WordPress install (no plugins and default theme).
- Only WPML plugins.

Could you provide this results?
Regards,
Carlos

November 23, 2019 at 2:56 pm #5004445

alexanderW-19

Dear Carlos,

I've dropped and deactivated all plugins except theme test drive plugin into the plugins_off folder.

Please find here the test results:

- site only with wp twentyseventeen theme activated
> hidden link
load time 2.292s, first byte 0.223s

- site only with GD Supreme Directory theme activated
> hidden link
load time 3.564s, first byte 0.223s

- site only with wp twentyseventeen theme and WPML plugins activated
EN > hidden link
load time 2.665s, first byte 0.208s | First byte Time classification "A"
DE > hidden link
load time 4.336s, first byte 1.255s | First byte Time classification "F"

- site only with GD Supreme Directory theme and WPML plugins activated
EN > hidden link
load time 2.402s, first byte 0.201s | First byte Time classification "A"
DE > hidden link
load time 3.021s, first byte 1.457s | First byte Time classification "F"

An additional idea from my end:
Maybe there is in need to check the domain forward process in cPanel
> screenshot > hidden link
and within the httaccess file also?
Screenshot > hidden link

Best regards,
Alex

November 25, 2019 at 9:16 am #5009275

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution. I will get back to you as soon as I get an answer from them.

Thank you very much for your patience and understanding.
Best regards,
Carlos

December 12, 2019 at 3:51 pm #5116727

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,

Could you update all outdated plugins and themes in the live site and double check if the issue persists? I can see that there are over 30 pending updates.

Looking forward to your message.
Regards,
Carlos

December 12, 2019 at 5:35 pm #5117755

alexanderW-19

Dear Carlos,

thanks for getting back to me.
After upgrade and testing again I still have issues in different speed approach.

EN Site - 2,26 s
hidden link
DE site - 5,23 s
hidden link

Screenshot > hidden link

Please advice how to go further.

Best, Alex

December 13, 2019 at 9:23 am #5121907

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,

Could you flush the Cloudflare cache memory and then deactivate the Cloudflare service? I'm getting Error 524 constantly.

Regards,
Carlos

December 14, 2019 at 8:05 am #5128453

alexanderW-19

Dear Carlos,
sorry yesterday I've not checked my emails. Now cloudflare DNS settings are pointing directly to the server without Cloudflare cache. Maybe it would also be good to get your IP address to whitelist that too.

I've also deactivated the following plugins:
- Cloudflare Page Cache
Plugin deactivated - settings SS > hidden link
- WP-Supercache
Caching off - settings SS > hidden link
- Autoptimize
Caching off - settings SS > hidden link

Please go ahead with your testings.

Best regards, Alex

December 14, 2019 at 11:41 am #5129265

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,
Thank you for applying this changes.

I can see that the theme used is very outdated and there are also some outdated plugins. Could you update all of this and let me know when this is finish?

Note: If you authorize me I will be more than happy to do it, I just need you to confirm there is a full backup of the site.

Regards,
Carlos

December 14, 2019 at 12:32 pm #5129399

alexanderW-19

Dear Carlos, thanks for getting back.
As stated and checked before. That the theme and those 2 missing to update Plugins are Required Not to Update as then the Main site purpose with other related Plugin gtvouchers will Not work anymore.

We have also discussed this and also checked this by using original wp theme twentyseventeen with Same Not solving and still having same problem results.

I hope this info will help you to remember and to proceed with your solvings help.

Best Regards, Alex

December 16, 2019 at 9:30 am #5136983

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,
Thank you for your message.
You are correct, I missed the comment about the theme update.

I just updated our 2nd tier specialists. I will keep you posted about the evolution of the ticket.
Regards,
Carlos

December 16, 2019 at 5:24 pm #5140409

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,

Our specialists are testing the site but when visiting the second domain is always redirecting to the first domain.
hidden link redirects to hidden link

With this redirect is not possible to test the performance in the secondary domain. Could you remove the redirect so they can run more tests?

Also, can I create a copy of the site for testing purposes?

Regards,
Carlos

December 16, 2019 at 5:38 pm #5140479

alexanderW-19

Hi Carlos,

the redirecting hidden link redirects to hidden link is correct, as this is the current setup.

Screenshots
- wpml language settings > hidden link
- cpanel Alias settings > hidden link

now changed the redirect hidden link redirects to hidden link
- cpanel Alias settings > hidden link

About you like to copy the site. You should already have a copy of the whole site on your virtual server made with Cloudways WordPress Migrator to be able to test on your end.

Best regards, Alex

December 17, 2019 at 8:51 am #5144449

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,
I can see that you have setup the redirect.

In this case I need to ask you to setup 'different domains per language' this way our specialists can test the site and see the performance on your server.

Please let me know when this is done.
Regards,
Carlos

December 17, 2019 at 9:24 am #5144695

alexanderW-19

Hello Carlos,

for testing prupose I've now change to "A different domain per language", but I have to say that this need then to be changed back to "different languages in diretories" after your testings as all my years spent effort of external SEO links then will be lost. Or I need your help to configure a htaccess redirect to get this properly done. Something like this to redirect all hidden link to hidden link

screenshot > hidden link

I am looking forward to your results.

Best regards, Alex

December 17, 2019 at 12:21 pm #5146887

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Alex,
Thank you for your message.

I have updated our 2nd tier specialists. I will get back to you as soon as possible.

Regards,
Carlos

The topic ‘[Closed] Optimized setup for speed improvement by different addon domain approaches’ is closed to new replies.