Our translations have partially disappeared in German

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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 2 replies, has 0 voices.

Last updated by Christopher Amirian 3 days, 19 hours ago.

Assisted by: Christopher Amirian.

Author	Posts
April 29, 2026 at 2:44 pm #18003336
simonM-37	We noticed today that some of our German translations have reverted to the default language of English, without having changed any WPML settings or the affected Toolset Views, eg hidden link, hidden link Some elements remain translated, while others not. I tried all the usual steps, cleared WP Rocket Cache/CSS/Prioritiy Elements/Redis Cache, and ran most of the safer less drastic buttons in WPML > Settings > Troubleshooting, including the WPML cache, also optimised the tables. Also the single posts nanny-ad and job-ad are not being translated correctly. I haven't checked all post types because I presume it's a general issue, since I haven't been making any changes recently. What else could be the problem? Thanks and kind regards Simon
April 30, 2026 at 8:24 am #18004782
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
April 30, 2026 at 12:26 pm #18005775
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello Simon, I checked and could not find any clue why this might happen. Would you please test for a minimal installation? - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except: . WPML Multilingual CMS . WPML String translation . Toolset Types . Toolset Blocks - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.