This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 7 replies, has 2 voices.

Last updated by Bruno Kos 5 months, 4 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
April 24, 2019 at 1:59 pm #3673661

andrewG-27

I am trying to: translate page from English to Spanish hidden link

Link to a page where the issue can be seen:hidden link this is the translated page

I expected to see: A replica of the English page but in Spanish

Instead, I got: hidden link a blank page

April 24, 2019 at 2:10 pm #3673777

andrewG-27

?

PS - we had a ticket #3673335 running with Lauren but unfortunately the internet went down

April 24, 2019 at 2:28 pm #3674027

andrewG-27

?

April 24, 2019 at 3:19 pm #3674549

andrewG-27

?

April 25, 2019 at 6:07 am #3678997

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

According to the code on your site, I can see that you are using WPBakery Page Builder. Can you tell me if you tried to translate it using the following instructions?
https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/

If nothing shows up within Translation Editor, please see this on how to update XML files:
https://wpml.org/documentation/support/maintaining-wpbakery-page-builder-compatibility-with-wpml/#page-builder-shortcode-structure-in-the-language-configuration-file
hidden link

Let me know how it goes, so that I can assist further if needed.

Regards,
Bruno Kos

April 25, 2019 at 8:52 am #3680293

andrewG-27

Hi Bruno

We have followed the instructions by building a new page with a call to action button and this appears fine ofn the front end

Although we have to manually translate everything ourselves using Google Translate

We then went into an existing page followed the same procedure - but nothing appears on the front end

Help Please
KR Andrew

April 25, 2019 at 9:01 am #3680333

andrewG-27

Hi Bruno

additionally yesterday we were able to click a button and get a translation - and now we cant , it creates a new duplicate page with no content

April 25, 2019 at 1:14 pm #3682663

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

The topic ‘[Closed] Page content disappears upon translation’ is closed to new replies.