andrewG-27
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I am trying to: translate page from English to Spanish hidden link
Link to a page where the issue can be seen:hidden link this is the translated page
I expected to see: A replica of the English page but in Spanish
Instead, I got: hidden link a blank page
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andrewG-27
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?
PS - we had a ticket #3673335 running with Lauren but unfortunately the internet went down
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Bruno Kos
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
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Hi,
Thank you for contacting WPML support!
According to the code on your site, I can see that you are using WPBakery Page Builder. Can you tell me if you tried to translate it using the following instructions?
https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/
If nothing shows up within Translation Editor, please see this on how to update XML files:
https://wpml.org/documentation/support/maintaining-wpbakery-page-builder-compatibility-with-wpml/#page-builder-shortcode-structure-in-the-language-configuration-file
hidden link
Let me know how it goes, so that I can assist further if needed.
Regards,
Bruno Kos
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andrewG-27
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Hi Bruno
We have followed the instructions by building a new page with a call to action button and this appears fine ofn the front end
Although we have to manually translate everything ourselves using Google Translate
We then went into an existing page followed the same procedure - but nothing appears on the front end
Help Please
KR Andrew
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andrewG-27
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Hi Bruno
additionally yesterday we were able to click a button and get a translation - and now we cant , it creates a new duplicate page with no content
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Bruno Kos
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hi,
In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
Please make a full backup of your site before sharing this info!
You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.
Regards,
Bruno Kos
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