Page content disappears upon translation

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Tagged: Translation Management

This topic contains 7 replies, has 2 voices.

Last updated by Bruno Kos 6 months, 4 weeks ago.

Assigned support staff: Bruno Kos.

Author	Posts
April 24, 2019 at 1:59 pm #3673661
andrewG-27	I am trying to: translate page from English to Spanish hidden link Link to a page where the issue can be seen:hidden link this is the translated page I expected to see: A replica of the English page but in Spanish Instead, I got: hidden link a blank page
April 24, 2019 at 2:10 pm #3673777
andrewG-27	? PS - we had a ticket #3673335 running with Lauren but unfortunately the internet went down
April 24, 2019 at 2:28 pm #3674027
andrewG-27	?
April 24, 2019 at 3:19 pm #3674549
andrewG-27	?
April 25, 2019 at 6:07 am #3678997
Bruno Kos Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Thank you for contacting WPML support! According to the code on your site, I can see that you are using WPBakery Page Builder. Can you tell me if you tried to translate it using the following instructions? https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/ If nothing shows up within Translation Editor, please see this on how to update XML files: https://wpml.org/documentation/support/maintaining-wpbakery-page-builder-compatibility-with-wpml/#page-builder-shortcode-structure-in-the-language-configuration-file hidden link Let me know how it goes, so that I can assist further if needed. Regards, Bruno Kos
April 25, 2019 at 8:52 am #3680293
andrewG-27	Hi Bruno We have followed the instructions by building a new page with a call to action button and this appears fine ofn the front end Although we have to manually translate everything ourselves using Google Translate We then went into an existing page followed the same procedure - but nothing appears on the front end Help Please KR Andrew
April 25, 2019 at 9:01 am #3680333
andrewG-27	Hi Bruno additionally yesterday we were able to click a button and get a translation - and now we cant , it creates a new duplicate page with no content
April 25, 2019 at 1:14 pm #3682663
Bruno Kos Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Please make a full backup of your site before sharing this info! You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup. Regards, Bruno Kos

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