Page not found after String Translation update

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This topic contains 28 replies, has 4 voices.

Last updated by sarah.n 6 years, 10 months ago.

Assigned support staff: Andrey.

Author	Posts
June 3, 2014 at 11:16 am #412097
patrykK	After updating both the Multilingual and String Translation plugins to the latest versions the Post pages for the German version of the Presse pages are producing a Page not Found. If i deactivate the String Translation plugin the url's revert to English and the pages are fine. The slug hasn't changed and i've tried resaving the permalinks without any success. You help would be greatly appreciated.
June 3, 2014 at 1:08 pm #412178
Denise	Hallo, I'll help you figure this out. I just have a few questions. - Did you use the Installer to update your plugins or did you update manually? - What WPML versions were you updating rom? - Did you rescan your strings after update? - Is this happening with a custom post? Thanks, Denise
June 3, 2014 at 2:08 pm #412234
patrykK	Hi Denise, Thanks for your quick response. In answer to your questions: - Installed manually. - String Translation Version: 1.8.2 & Multilingual CMS Version: 2.9.2 - Rescanning of the strings worked for my testing environment but not for live site. - Yep this is for all custom posts.
June 3, 2014 at 2:51 pm #412283
Denise	Hi, Can you please install the latest versions of WPML and String Translations? You can find them here: http://wpml.org/my-account/downloads/ This may not necessarily resolve your problem however, in order to troubleshoot the issue best we need to work on the latest code available. Please let me know if you are having this issue after installing the new versions, checking the settings and rescanning the strings. Thanks, Denise
June 3, 2014 at 3:38 pm #412344
patrykK	I have the latest versions installed. The ones mentioned above were the versions i updated from.
June 4, 2014 at 8:34 am #412792
Denise	Good Morning, Please go to WPML - Language Options - Custom posts slug translation options (section) or WPML - Translation Management - Multilingual Content Setup - Custom posts slug translation options (section) if you have the WPML Translation Management module. Select "Translate custom posts slugs (via WPML String Translation)." and save. Please check your custom post strings in WPML - String Translations. Please go to WP Dashboard - Settings Permalinks and resave you permalink settings. Let me know if you still have the issue afterwards. Thanks, Denise
June 4, 2014 at 8:56 am #412809
patrykK	Morning, Yep unfortunately i still have the issue.
June 4, 2014 at 11:38 am #413012
Denise	Hi, In order to investigate this further, I need temporary access to your site via wp-admin and ftp. Please enter your access details under the disclaimer below. Thanks, Denise
June 4, 2014 at 4:06 pm #413252
patrykK	Sent
June 5, 2014 at 7:31 am #413544
Denise	Good Morning, I solved the issue and the site is no longer experiencing this problem. I am currently able to see all Presse pages. The problem was in Language Options (Übersetzungsoptionen) - Custom Posts (Benutzerdefinierte Beiträge) section, you had the "Different slugs for different languages" option checked but the all of the subsequent fields were blank meaning the slugs were not designated. Your English slugs are already in German. Unchecking this option solved the problem and now your German Presse pages are visible in the front end. Thanks, Denise
June 5, 2014 at 8:40 am #413601
patrykK	Morning, Thank you for your help. The fix didn't work for the English version so i resaved the permalinks - this fixed the English version, but now the German is not working again.
June 5, 2014 at 9:28 am #413653
Denise	Hey, Everything is working now. I fixed the problem by resetting the Language URL Format. I did the following: - Go to WPML - Language Options - Language URL Format - Select Language as Parameter - Save - Select Languages in Folder - Save Please let me know if you have any questions. Thanks, Denise
June 5, 2014 at 10:49 am #413719
patrykK	It's fine for German but i'm still getting 404 for English version.
June 5, 2014 at 12:20 pm #413813
Denise	Hi, I am still seeing everything OK. I've attached some screenshots. Please make sure that you clear your browser cache and re-access the page. It seems that you only have 3 English translations for Press pages. Are you trying to access English versions of Presse pages that have no English translation? Since you currently do not have the language switcher shown on the front-end of your site, the way that I access the English pages is: - Go to WP Dashboard - Presse - Edit an English translation of a page by clicking on the pencil icon - Click on "Pressemitteilung anzeigen" The English pages appear as shown in the screenshots.. Thanks, Denise
June 5, 2014 at 1:17 pm #413864
patrykK	I've cleared my cache several times. Yep 3 translations is correct - Not all pages are required to be translated. In answer to your question, I'm not trying to access English versions of pages that haven't been translated. Whenever i click on "View Press Release" for all English pages i'm still getting the 404. The screenshot you provided of the English page has the German slug. This is not what i want - it needs to be "company/press" for English and "unternehmen/presse" for German (just like it was before i updated the plugin)