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This topic contains 4 replies, has 2 voices.

Last updated by tristanQ 1 month, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 2, 2019 at 6:47 pm #4499675

tristanQ

What are you trying to translate?
Pages and Posts

What are you seeing? (please include a screenshot)
I see a Cog even after completing 100% the translation

What's missing or not working for you?
My translation are not saved. For Information, I am working with Elementor Pro.
That is causing me problems : because I reached out a lot of professionals this week, so they can visit my site, and I can't correct anything while this is not solved...

Please I'd like some help

September 2, 2019 at 9:28 pm #4500067

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

September 5, 2019 at 1:34 am #4514471

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Olá, estou bem obrigado!

Thank you for the details. I took a detailed look in your website and noticed indeed some of your pages has completed translations while others still has a 'translation in progress' status. Please, try the following:

1 - Increase your current 'max_input_vars' setting of your server environment to something like 5000, your current value is 1000 as you can confirm in your WordPress Dashboard > WPML > Support settings. I also recommend to increase your current memory limit for test purposes.

See: hidden link

2 - Now, make a minor editing in your page and posts in the default language and try to complete your translations again.

Please, let me know if it works for you, have a nice day.

September 5, 2019 at 3:22 pm #4520495

tristanQ

Oi Marcos,

muito obrigado,
Beleza, isso funciono muito bem, contactei o soporte de Bluehost y me ajudaram pra el Var Input.
Tudo en orden

Obrigado y bom dia

September 5, 2019 at 3:22 pm #4520499

tristanQ

My issue is resolved now. Thank you!