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This topic contains 5 replies, has 2 voices.

Last updated by lauraD-10 2 years, 10 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
August 21, 2017 at 3:16 pm #1347475

lauraD-10

Tell us what you are trying to do?
Hi, I'm trying to translate my english website in french.

I don't know why but some page don't appears in the french version of my website. It's a one page website so the page are build as "section".

I joined some screenshots, can you please help me ?

Thanks a lot !

Laura from hidden link

August 22, 2017 at 3:35 am #1347761

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi @laurad-10,

Thank you for contacting WPML support. I'd be happy to help you on this.

In the provided screenshot, could you please specify which post is not showing? I can see translated pages are working properly and it's showing so I am confused.

Also, to help you further on this issue, I would need further information, so could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

August 22, 2017 at 7:33 am #1347868

lauraD-10

Hi,

Actually no pages is showing except the "PROCESSUS" section !

Thanks for your help,

Laura

August 22, 2017 at 9:14 am #1347949

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

These info is private, and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues needs some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

August 22, 2017 at 9:42 am #1347996

lauraD-10

Hi,

There is not field for private information for me to answer ?

I don't have the same field than in the picture you sent.

August 22, 2017 at 4:52 pm #1348522

lauraD-10

Just find the issue ! 🙂