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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where pagination on a custom post type 'News' did not function correctly in Lithuanian on their WordPress site using WPML, despite working in English. The issue persisted even after switching permalink settings and updating plugins.
Solution:
We recommended updating the ACF plugin to the latest version as a first step. If the issue persisted, we suggested replicating the problem on a clean WordPress installation to isolate the issue. We set up a sandbox environment for this purpose. Additionally, we updated WPML and related plugins to their latest versions and adjusted settings related to slug translations. If these steps did not resolve the issue, we advised creating a custom PHP template for the archive that replicates the Beaver Builder design and using different slugs for the page and the custom post type.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 27 replies, has 1 voice.

Last updated by Carlos Rojas 7 months, 1 week ago.

Assisted by: Carlos Rojas.

Author Posts
September 4, 2025 at 2:09 pm #17376090

tonyB-16

Permission granted. I'll stay tuned for updates, thanks!

September 5, 2025 at 11:39 am #17379193

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
My name is Carlos, and I will continue working on this ticket while my colleague Itamar is on vacation.

Thank you for authorizing us to create a copy of the site. I have created the copy and then escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look at the issue and isolate its cause.

I will get back to you as soon as I get more information.

Thank you very much for your patience and understanding!

September 5, 2025 at 12:51 pm #17379398

tonyB-16

Thanks team, I'll stay tuned.

September 5, 2025 at 12:58 pm #17379447

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

You are welcome.

Have a great day!

September 5, 2025 at 12:59 pm #17379448

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi again,

Please follow these steps:
- Select "No permalink rewrite" (see attached image)
- Go to "Settings > Permalinks" and resave

Screenshot.png
September 5, 2025 at 1:27 pm #17379539

tonyB-16

Did you already set that in the dev site? Because that's the current setting...

That setting seems to fix the pagination, but it no longer formats the slug for an individual news item, nor does it use the preferred folder structure:

hidden link

September 8, 2025 at 8:36 am #17382723

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Yes, the 2nd tier specialists applied the change in the configuration in the dev site.

I have updated them with the issue regarding the slug formats for an individual news item.

September 8, 2025 at 12:35 pm #17383597

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Our compatibility specialists worked on the site: hidden link however, the credentials are not working now, so they can't review the problem with the slug.

September 8, 2025 at 1:12 pm #17383680

tonyB-16

That's the incorrect website. The site we're troubleshooting in this instance is hidden link

September 8, 2025 at 1:14 pm #17383686

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

But we have no access to that site. You share the access credentials to hidden link

Please share the credentials to hidden link in your next message, which I have set private.

September 8, 2025 at 1:47 pm #17383859

tonyB-16

The credentials as supplied previously are for xirgoglobal.ignitesolutions.com. The other url was a typo. See the attached screenshot.

Screenshot 2025-09-08 at 8.45.58 AM.png
September 9, 2025 at 9:05 am #17386247

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for this clarification.

I have updated our compatibility specialists.

September 12, 2025 at 8:30 am #17396669

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Our 2nd tier specialists found a workaround to solve the problem

Here are the steps to follow:
1.- Activate the archive and create a custom PHP template that replicates the Beaver Builder design.
2.- Use different slugs for the page and the CPT

Note: the easier solution would be to change the page slug

image.png