part of the page is not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating ACF fields and an image gallery using WPML on their website. Additionally, some text in Elementor widgets on the homepage is not being translated.

Solution:
1. Install and activate the 'Advanced Custom Fields Multilingual' addon from the Plugins > Add new > Commercial tab. This allows ACF fields to be translated in the WPML Translation Editor or automatically.
2. Set the translation preference for each ACF field group to 'Same fields across languages' in the ACF field group edit screen. Then, make a small edit to the original page, save it, and run the automatic translation again.
3. For Elementor, ensure that the original page is edited and saved in Elementor, and that the translation in the WPML Translation Editor is completed to 100%.
4. Translate Elementor templates via the WPML interface at Elementor Library.
5. Set 'ACF Field Groups' to 'Not translatable' in WPML > Settings > Post Type Translation and delete any translated field groups.
6. Avoid using emojis in content as they can break translations.

For detailed guidance on translating ACF with WPML, visit https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.
If issues persist, especially with widgets from 'Unlimited Elements for Elementor', identify which widgets are not showing text in the translation editor and provide this information.

If this solution does not resolve your issue, or if it seems outdated or irrelevant, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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Tagged: Exception

This topic contains 12 replies, has 0 voices.

Last updated by Andreas W. 11 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
August 6, 2025 at 5:18 pm #17300545
info@emilion.co.il	Background of the issue: I am trying to translate my website automatically using AI. My site contains ACF fields and an image gallery. I am using WPML to manage translations. Symptoms: Part of my page, specifically the ACF fields and image gallery, is not visible in the English version of the site. Questions: Why are the ACF fields and image gallery not appearing in the English version of my page? How can I ensure that all content, including ACF fields and image galleries, is translated and displayed correctly using WPML?
August 8, 2025 at 9:18 pm #17306324
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Please go to Plugins > Add new and click on the Commercial tab. Now install and activate our addon "Advanced Custom Fields Multilingual". This addon will allow you to translate the ACF fields inside the WPML Translation Editor, or make them translatable with automatic translation. Before running your translations, please go to ACF, edit each field group, and inside the top section of the field group edit screen, make sure to set the translation preference for the group to "Same fields across languages". After that, make a small edit on the original page, save the page again, and let the automatic translation run again. This should solve the issue. In case not, please let me know. How to translate ACF with WPML: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/ Best regards Andreas
August 11, 2025 at 10:22 am #17309080
info@emilion.co.il	Hello and thanks It Worked 1. I have many products to change is there another way insted of edit them one by one? "After that, make a small edit on the original page, save the page again, and let the automatic translation run again." 2. In my homepage there is still some text that did not translated Please advice how to fix that hidden link Look in the buttom of the page hidden link hidden link
August 12, 2025 at 2:44 pm #17314004
Andreas W. Supporter	Could you please try the workaround for this errata? https://wpml.org/errata/changing-translation-preferences-for-custom-fields/
August 13, 2025 at 9:06 am #17316147
info@emilion.co.il	In my homepage there is still some text that did not translated Please advice how to fix that - its in Elementor hidden link
August 13, 2025 at 4:56 pm #17318624
Andreas W. Supporter	Could you please confirm if the ACF-related issue is solved? About Elementor: Did you try already to edit the original page in Elementor, save the page, and complete the translation inside the WPML Translation Editor to 100%? If this does not solve the issue, please provide more details about the content. - Which are the names of the affected widgets? - Are those widgets default Elementor Widgets or do they come from another plugin/addon? - Are you using any Templates on the affected page, and are those translated? - Are you pulling dynamic data from posts or a custom post type? - Are you using ACF Fields in Elementor?
August 13, 2025 at 6:46 pm #17318998
info@emilion.co.il	I think The ACF is solved but i need to change all custom fields one by one. Fot the Elementor please check this screen share hidden link Its all default Elementor Widgets
August 14, 2025 at 1:54 am #17319572
Andreas W. Supporter	Hello, I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up your website and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and website login credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields. I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/. If you are unable to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: hidden link Click "I still need assistance" the next time you reply. Video: hidden link Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form. Best regards, Andreas
August 19, 2025 at 6:00 pm #17332475
Andreas W. Supporter	I am sadly not able to switch the admin language on your site, but I was able to spot at least one issue: - The ACF Field Groups are set to "Translatable". On WPML > Settings > Post Type Translation set the "ACF Field Groups" to "Not translatable". Please delete your translated field groups. Now, test your translation again.
August 19, 2025 at 8:04 pm #17332701
info@emilion.co.il	In my homepage there is still some text that did not translated Please advice how to fix that - its in Elementor hidden link Fot the Elementor please check this screen share hidden link Its all default Elementor Widgets Can you help me with this issue ?
August 19, 2025 at 9:28 pm #17332835
Andreas W. Supporter	I am currently seeing different results on the English homepage: hidden link Please translate the Elementor templates at: /wp-admin/edit.php?post_type=elementor_library&tabs_group=library If this still does not solve the issue, note that you are using "Unlimited Elements for Elementor" and it might be that some widgets are not yet translatable. I would be thankful in this case if you could identify which widgets of these addons are not representing their text in the translation editor and provide me with the information.
August 20, 2025 at 7:35 am #17333260
info@emilion.co.il	The elemntor widgets are in the containers Contact Us Form B1 B2 and B3 hidden link
August 20, 2025 at 6:58 pm #17335415
Andreas W. Supporter	On your Greek homepage, the following emoji is used, and this seems to break the translation: 🙂 Please try to avoid using emojis in your content. If this is not an option, please let me know and I will see what we could do about this from our end.