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This topic contains 7 replies, has 2 voices.

Last updated by Yvette 1 year, 1 month ago.

Assigned support staff: Yvette.

Author Posts
October 3, 2018 at 12:51 pm #2784580

daanH-2

I am trying to: make my website working, and password reset link is not working on secondary language, but on primary language is working fine

Link to a page where the issue can be seen:hidden link
this url comes up everytime you try to receive password reset link

I expected to see: i expect to see password reset link.

Instead, I got: instead i got page which requests email, it's an infinite loop

October 4, 2018 at 8:46 am #2786722

daanH-2

Hello?
anyone please?

October 5, 2018 at 8:56 am #2789936

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello

Could you please verify if your problem is similar to this thread?
https://wpml.org/forums/topic/lost-password-reset-password-prrocedure-not-working-for-greek-language/

Thanks

October 5, 2018 at 9:22 am #2790088

daanH-2

Hello Yvette

i am happy to have response from any of supporters.

i don't this is the same scenario.
because of two arguments

1. password resset link is working with enabled wpml on primary language(English) but not working on secondary language (Georgian)
2. i have disabled wpml and password reset is working.

October 5, 2018 at 9:13 pm #2791705

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

OK. Thanks for checking this.

1. Update Plugins
Please update all WPML plugins to their latest releases.

2. Clarification
Is the reset link coming from this plugin?
"Woo Generate New Password Reset Link"

3. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.

Thanks

October 8, 2018 at 9:07 am #2795227

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello again
Thanks for upgrading all plugins.
I tried to replicate the issue again by doing the following steps:

- Opened an incognito tab for this URL:
hidden link

- I then entered the username you provided in the private area

- I then got the confirmation that the link was sent to the associated email. (see image) No infinite looping. This is the expected behaviour to my knowledge.
URL: hidden link

Am I executing the correct steps to see the problem you describe?
THanks for the confirmation and clarification if I need to do other steps.

October 8, 2018 at 9:38 am #2795353

daanH-2

Hello Yvette

please receive password reset email and click on reset, after you will receive password reset link and enter infinite loop. because password reset link from second email sends you to first step.

October 8, 2018 at 10:10 am #2795489

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Ok. I understand now.

Can you do the following before I continue the troubleshooting?

1, INstall the plugin: Email Log
2. Upgrade the Woocommerce and Woocommerce Multilingual plugins to the latest releases.

Thanks for this and letting me know when I can continue

The topic ‘[Closed] password reset link not working on secondary language.’ is closed to new replies.