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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 7 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
January 23, 2020 at 2:09 am #5344599

raymondL-6

Tell us what you are trying to do?
My website use "PayDollar/PesoPay/SiamPay" for payment but the payment method only accept HKD for settlement. It causes failure when exchanging to other currency.

Is there any documentation that you are following?
No.

Is there a similar example that we can see?
Please refer to the attached file.

What is the link to your site?
hidden link

Thanks!

January 23, 2020 at 12:29 pm #5348563

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting WPML support.

If I understood correctly, you said that "the payment method only accept HKD for settlement". If you use multi-currency then the payment requests will be sent in the currency selected by the user, which means that the issue is on the side of the payment method.

Have you contacted the support service of this payment method?

Kind regards,
Carlos

January 30, 2020 at 1:05 am #5388445

raymondL-6

For this issue, can it be fix by the plugin?

Thanks!

January 30, 2020 at 2:12 pm #5392915

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I think you should contact the plugin's authors and ask them about this behavior so they can take a look at the code and find a solution.

Please let me know if you need further assistance.
Regards,
Carlos