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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 3 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 8, 2019 at 11:56 am #4162141

alexanderG-45

I am trying to set individual settings for gateways we use. I found out there should be an option for that as described here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/?utm_source=wcml-admin&utm_medium=plugin&utm_term=multi-currency-support-woocommerce&utm_content=documentation&utm_campaign=WCML

However at the tab /wp-admin/admin.php?page=wpml-wcml&tab=multi-currency
there is no such an option.

Please advise how to proceed.

July 8, 2019 at 9:24 pm #4165845

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

As described in the official documentation (https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/?utm_source=wcml-admin&utm_medium=plugin&utm_term=multi-currency-support-woocommerce&utm_content=documentation&utm_campaign=WCML#payment-gateways-settings) you need to click on the edit currency option (pencil icon).

Kind regards,
Carlos

July 9, 2019 at 3:50 am #4167341

alexanderG-45

Carlos, thank you. Still there is no settings inside the popup window (enclosed) as described in documentation. It reads "not yet supported" that looks strange, right?

July 9, 2019 at 10:45 am #4169719

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

Please add a third currency, like US dollar (USD) and check if the issue persists.

Regards,
Carlos

July 9, 2019 at 10:55 am #4169853

alexanderG-45

Hi Carlos,
Yes, the same issue for USD: "not yet supported".

July 9, 2019 at 12:21 pm #4170663

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

1.- In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Regards,
Carlos