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Last updated by Andrés 3 months ago.

Assigned support staff: Andrés.

Author Posts
July 19, 2019 at 3:02 am #4243385

Rasmus Kivi

What are you trying to translate?
I am unable to translate payment method in email template.
What are you seeing? (please include a screenshot)
Screenshot added.
What's missing or not working for you?

July 19, 2019 at 8:52 am #4245037

Andrés
Supporter

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Hello 303 20192T Andres Cifuentes.pdf
130 20192T Andres Cifuentes.pdf,

Welcome to WPML support forum.

This forum is intended for how to questions. It seems that the issue that you are experiencing is beyond that and it is more a technical problem, maybe a compatibility issue.
https://wpml.org/documentation/support/accounts-for-wpml-end-users/

Provided that you have the "WPML String Translation" AddOn installed please follow these steps:
- Go under "WPML -> Theme and plugins localization".
- Make sure that "Translate themes and plugins using WPML's String Translation only (don't load .mo files)" is active.
- Scroll down to "Strings in the theme" and click on "Scan the theme for strings".
- Scroll down to "Strings in the plugins", select the plugin you want to scan and click on "Scan the selected plugins for strings".
- Once you followed the above steps go under "WPML -> String Translation". All strings available for translation should display in the table you see there.

Do you see them? If yes, all you need to do is click on "translations" next to each string you want to translate and enter + save your translations.

However, we committed with the site developer that this forum is only for that and we won't mess his development, so, for this kind of questions, you should ask your developer (license owner) to open a ticket in the technical forum.

Documentation:
https://wpml.org/documentation/getting-started-guide/string-translation/

Best regards,
Andrés