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This topic contains 3 replies, has 2 voices.

Last updated by Raja Mohammed 5 months ago.

Assigned support staff: Raja Mohammed.

Author Posts
May 21, 2019 at 3:01 am

OTG Enterprises

Please go to
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Add a product to cart. Then go here:

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If the currency is USD, everything works perfectly. If you change the currency for instance to Chilean pesos... when you go to the checkout page you get an error saying:

Sorry, it seems there are no available payment methods which support subscriptions. Please contact us if you require assistance or wish to make alternate arrangements.

Which is not correct since obvioulsy you can make it work when the currency is USD. And it was working fine for years...it just got broken recently. We have not added any plugins, or done anything.

May 21, 2019 at 7:33 am #3852633

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Most probably the issue is happening because you have selected PayPal as the only payment method. The Chilean Peso is not included in the list of supported currencies by PayPal. Please check the following link for more details:

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You enable any other payment gateway which supports Chilean peso and enabled manual subscription Go to Woocommerce > Settings > Subscriptions (tab) > Renewals (section) > and check Accept Manual Renewals.

Please let me know if you still need further assistance

Kind regards
Raja

May 21, 2019 at 11:30 pm #3859199

OTG Enterprises

Your assumption of "most likely" is incorrect. Can you please submit to a higher tier that goes in our site and does actual testing and realizes where the problem is coming from?

Paypal does support any currency. We have subscriptions in more than 5 currencies. This error started showing recently.

It is unfortunate when we spend time describing the error, and giving you backend access, etc. and a support person scans the ticket and replies whatever "most likely" scenario they think of.

Again, please submit to a higher tier that can do an accurate evaluation and correction of the problem.

Thanks.

May 22, 2019 at 6:41 am #3861421

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Kindly refer to the link which explains in detail about the accepted currencies by Paypal

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Official link from PayPal => hidden link
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Please note Paypal doesn't accept any currency as an inward remittance.

I have set up a sandbox site with WooCommerce added Chilean peso default current and selected Paypal as payment gateway you can see the same error in the checkout process. You can verify the same

One Click Login: hidden link

Kind regards
Raja