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Last updated by Lauren 1 month, 3 weeks ago.

Assigned support staff: Lauren.

Author Posts
April 7, 2020 at 5:16 pm #5859823

Patrick Cruz

Testing for conflicting plugins and running the cleanup steps.

April 7, 2020 at 6:18 pm #5860333

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I'd like to have you try a few things so we can try to isolate the issue. This is just to help me identify if it might be a conflict with another plugin or theme that is causing the problem.

** IMPORTANT ** Please backup a working copy of site files and database before continuing.

Update all WPML plugins & WordPress core.

Disable all plugins except WPML related and then temporarily change the theme to a default WordPress such as TwentyNineteen. With these settings, is the issue resolved?