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This topic contains 18 replies, has 0 voices.

Last updated by Carlos Rojas 1 day, 23 hours ago.

Assisted by: Carlos Rojas.

Author Posts
July 15, 2025 at 12:52 pm #17237772

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Do you authorize me to create a copy of the site to share it with our 2nd tier specialists so they can run further testing?

July 15, 2025 at 1:20 pm #17238019

jordanP-2

Hi Carlos,
Of course, you can safely back up your data. Don't hesitate to ask me if you have any other questions.

July 16, 2025 at 8:08 am #17240434

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for your authorization. I have created a copy of the site and sent it to our 2nd-tier support for further testing.

I will get back to you as soon as I get more information.

July 17, 2025 at 7:46 am #17244270

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Our 2nd-tier specialists found that a call is executed for each plugin, which makes a remote request to the Relevanssi servers and can slow things down.
Locally, now the site loads for 400-600 milliseconds for our specialists.
It seems this is per-environment based.

Can you restore the site on another hosting other than Pantheon or in your local environment, and check if the issue disappears?