PHP fatal error

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Known issue

This topic contains 5 replies, has 2 voices.

Last updated by Bobby 10 months, 4 weeks ago.

Assisted by: Bobby.

Author	Posts
May 19, 2023 at 9:50 pm #13681545
husamJ	Fatal PHP error reported by my hosting provider: Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in /mnt/stor2-wc1-dfw1/393938/549448/www.husamjandal.com/web/content/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php:872 Stack trace: #0 /mnt/stor2-wc1-dfw1/393938/549448/www.husamjandal.com/web/content/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php(92): WP_Installer->load_repositories_list() #1 /mnt/stor2-wc1-dfw1/393938/549448/www.husamjandal.com/web/content/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php(73): WP_Installer->__construct() #2 /mnt/stor2-wc1-dfw1/393938/549448/www.husamjandal.com/web/content/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/functions-core.php(6): WP_Installer::instance() #3 /mnt/stor2-wc1-dfw1/393938/549448/www.husamjandal.com/web/content/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/installer.php(15): WP_Insta in /mnt/stor2-wc1-dfw1/393938/549448/www.husamjandal.com/web/content/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php on line 872
May 20, 2023 at 12:04 am #13681645
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, Please review the following Errata Documentation and try the workaround https://wpml.org/errata/php-7-possible-issues-simplexml/ Let me know your results, please.
May 20, 2023 at 12:58 pm #13682859
husamJ	Here is the feedback I got from my hosting provider: ----- I looked into the URL you shared and saw that solution or workaround was to install a PHP package for SimpleXml. I then checked the PHP version assigned to your website, which is PHP 7.4, to see whether the PHP module for the SimpleXML support was enabled. I can confirm that SimpleXml support is already enabled for your PHP version. I've attached a screenshot showing this on the PHP info page. Please find it. So you can let the plugin developer know that SimpleXml is already supported by the PHP version used by the website. -----
May 22, 2023 at 5:37 pm #13693287
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
May 25, 2023 at 11:52 am #13715821
husamJ	Hi there. I am migrating the website to a different server to see if that would resolve the problem. I will let you know the outcome in the next couple of days. Thanks.
May 25, 2023 at 11:38 pm #13719427
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for updating me!

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