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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 5 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 2, 2019 at 11:13 pm #3729489

joelJ-3

I am trying to: Implement WPML into my theme

Link to a page where the issue can be seen: hidden link

I expected to see: Background images and CSS (Stylesheet loaded in <head>, but PHP values are not echoing. Also, the full page template is not loading, none of the content is pulling in.

Instead, I got: A short page missing a lot of CSS

May 3, 2019 at 1:21 am #3729689

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I took a closer look in your website and noticed the default language homepage seems to be working fine (hidden link) however there's an issue in the chinese version, I need to take a further look here, for that, please consider: I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

May 3, 2019 at 8:01 pm #3737717

joelJ-3

Hi Marcos,

As opposed to FTP, could I add an SSH Public key to my server and have you access that way?

May 3, 2019 at 8:46 pm #3737931

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. It is preferable the FTP access to avoid any further complexity in the resolution of your issue, with FTP we are able to easily transfer files using a FTP client or even edit and rename files and folders using a FTP code editor. Please, let me know if a FTP connection is possible, thank you for your collaboration, have a nice day.

The topic ‘[Closed] PHP Includes & Images not loading’ is closed to new replies.