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This topic contains 10 replies, has 2 voices.

Last updated by kevinN-17 1 month ago.

Assigned support staff: Dražen Duvnjak.

Author Posts
January 16, 2021 at 5:51 pm #7859791

kevinN-17

Hello,
I am trying to: access my page on staging environment at Kinsta.

wpml-media-translation
wpml-string-translation
wpml-translation-management
caused php workers to be at limit and loading time to be infinite.

Link to a page where the issue can be seen: any pages on staging-virtualestate.kinsta.cloud

I expected to see: faster load page, php workers at normal.

Instead, I got: very long time, php workers at limit,

Causes: 3 plugins had to be disabled to return to normal.
The staging environment works with 2 php workers and cache disabled.
I added WPML to translate in English. Loading time went up and even blocked access. PHP workers were at limits. These 3 plugins caused

- wpml-media-translation
- wpml-string-translation
- wpml-translation-management

calls I see in our performance tool and appear to be related to both such as WPML_TM_Admin_Sections→init_sections and load_wpml_st_basics. Do you have more information about how to configure WPML to keep PHP worker usage to a minimum, especially within the staging environment where caching is disabled?
The issue on the prod was not tested as WPML was loaded for testing first.

Thanks for the support or any information on this issue.

Kevin

January 19, 2021 at 10:08 am #7876513

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

sorry for waiting, we have a higher queue these days.

I have just checked your staging site pages, as you mentioned in happens on each page, but I see pages are loading fine on both languages.

1) Can you please share an image or video of the issue, so I can get a better idea.

2) Can you please do some testing and compare load time when using WPML and not, that way we can see issue happening with WPML.

Steps:

Please make a backup before proceeding.

- Install Query monitor plugin (https://wordpress.org/plugins/query-monitor/)

- Check load time and a number of queries in the top bar. Load time has "s" and queries "Q"

- Disable all WPML plugins and check load time and the number of queries now

- Disable all other plugins and leave active only WPML plugins. Check again.

Share results with me.

Please let me know how it goes and don't hesitate to ask if you find any problem along the way or have doubts or questions about the steps mentioned above, I'll do my best to help you in the best way possible.

Regards,
Drazen

January 22, 2021 at 8:17 am #7903843

kevinN-17

Hi Drazen,

Following your instructions I discovered other stuff making all this more complex.
It will take time to isolate WPML. Let me revamp the website first and I ll come back with the A/B test.

Thanks for the instructions,
Kevin

January 22, 2021 at 9:36 am #7904865

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Kevin,

thanks for the feedback.

Sure, please let me know when you have more information.

Kind regards,
Drazen

January 29, 2021 at 7:43 am #7958845

kevinN-17

I have isolated the issue. The pb comes either from WPML Media or WPML Management. It has also conflict with WP File Manager (all WPML plugins), so I have to use filezilla now to access my folders. I am fine with just the normal WPML and string plugin. I wanted to share this information but wont do all again tests as I have no time for this. It works as is but there are conflicts somehow.

January 29, 2021 at 9:48 am #7960175

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Kevin,

thanks for getting back.¸

If you still have an issue, is it possible to create a staging site where we can check the issue further for you?

Does the issue still happen when using WP default theme and all other plugins disabled, only WPML plugins active?

Please let me know.

Thanks,
Drazen

January 29, 2021 at 9:51 am #7960189
kevinN-17

Hi Drazen,
I can't do this test even on staging as I am working on new versions.
Just that enabling Management and Media creates conflict.
I use not WP default theme but WPresidence.
For WP File Manager, I think this should be replicable on your side.
I use latest versions.
Hope it helps to replicate on your side.

Sincerely,
Kevin

New threads created by Dražen Duvnjak and linked to this one are listed below:

https://wpml.org/forums/topic/split-conflict-with-wp-file-manager/

January 29, 2021 at 12:26 pm #7961393

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Kevin,

thanks for getting back.

I understand, I was just thinking to test to see if there is some conflict with other plugins/themes. We would need to debug and check the issue further if you want us to try and fix it.

Would you be interested in migrating a copy to our servers? Let me know and I will share more info.

As for WP File Manager, since we limit 1 issue per 1 ticket to keep things clear, I have opened a new ticket and will check it separately:

- https://wpml.org/forums/topic/split-conflict-with-wp-file-manager/

Thanks,
Drazen

January 29, 2021 at 1:52 pm #7961827

kevinN-17

Hi Drazen,

Agreed for the WPML conflict with WP FIle Manager and Woocommerce.
For the replication of the issue, not now I can't afford it but may come to it one day later.
I have many other stuff to think about. Thank you for the followup. Much appreciated.

Kevin

January 29, 2021 at 3:03 pm #7962689

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi Kevin,

thanks for the feedback.

I will continue in another ticket on updates on the issue.

I suggest we then close this ticket, and if you need our help in the future, please open a new ticket and we will be glad to help.

Kind regards,
Drazen

January 29, 2021 at 3:14 pm #7962775

kevinN-17

Will come back later to investigate on this one when I have time for it.
Thanks for your quick reply. Much appreciated.
Kevin