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Last updated by Carlos Rojas 5 months, 2 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 3, 2019 at 2:27 pm #3735277

Tom

I am trying to diagnose a server error I'm getting since updating all plugins and core WP. I can provide the server error if you provide a private message window.

Thanks!

May 3, 2019 at 8:06 pm #3737731

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

Before you provide the error message I would like to ask you to follow this steps:
- Back up your site first before making any change, this is for security reasons.
- Flush any cache memory that might exists.
- Deactivate all plugins except WPML plugins.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos