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Supporter timezone: Pacific/Easter (GMT-05:00)

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This topic contains 2 replies, has 0 voices.

Last updated by Ilyes 2 weeks, 5 days ago.

Assisted by: Ilyes.

Author Posts
October 15, 2025 at 3:08 pm #17487490

arnaudh-8

Background of the issue:
Please assign this ticket to Ilyes: I am experiencing an issue with the French version of my site after updating the Houzez theme. I need assistance from Ilyes to resolve this issue.

Symptoms:
Please assign this ticket to Ilyes: The stat chart is not showing on the French version of the site after the Houzez update.

Questions:
Please assign this ticket to Ilyes:

Hi Ilyes, the chart disappeared again on the french version. I believe this is following a new Houzez update I just installed.

October 15, 2025 at 3:41 pm #17487679

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-05:00)

Hey Arnaud,

Please share the access again, I will fix it for you,

Note that we are about to finish testing, and I confirm this issue still persists on the newest versions as can be seen on this sandbox site : hidden link

It is taking time to fix this on Houzez code because I'm still testing it, I'm expecting to finish the compatibility testing by the end of this week, then we will share the full report with Waqas for a proper follow-up,

Houzez should have a better compatibility on its future versions,

October 20, 2025 at 3:25 pm #17500228

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-05:00)

Hello.

The issue should be fixed temporarily, I will notify you once the code is changed permanently on houzez

The topic ‘[Closed] Please assign this ticket to Ilyes: I am experiencing an issue with the French version of my site af…’ is closed to new replies.