Please assign this ticket to Ilyes: Property slider issue in French version

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue with the property slider on the French version of their website, where the cover photo appears in the desired size, but subsequent photos are smaller. This problem does not occur in the English version. Additionally, there was a problem with a translation not being published, potentially due to a server connection issue or a previously created page not being fully deleted.
Solution:
We suggested monitoring the situation with the property images to see if the issue recurs with future listings, as it was initially observed with only one property. For the translation issue, we recommended checking the server connection and ensuring that any previously created pages were fully deleted. If these steps do not resolve the issues, we advised the client to try using the

Regenerate Thumbnails plugin

to rebuild all image sizes from the original files.

Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please do not hesitate to open a new support ticket for further assistance at WPML support forum.

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Tagged: Not WPML issue

This topic contains 11 replies, has 0 voices.

Last updated by arnaudh-8 3 months ago.

Assisted by: Ilyes.

Author	Posts
March 14, 2026 at 12:51 pm #17897356
arnaudh-8	Please assign this ticket to Ilyes: Hi, Since the recent updates, I have an issue with the property slider for the french version. The cover photo has the desired size but then, the photos appear smaller. On the english version, I don't have that issue. I did not have this issue before. Please follow this link to my screen recording: hidden link Could you please fix that? Thank you for your support.
March 17, 2026 at 1:33 pm #17904803
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	HI Arnaud, Can you share an access to your admin dashboard below? I will then check it for you,
March 28, 2026 at 12:24 am #17933339
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello Arnaud, It seems the issue never happens for me : hidden link I tried with a VPN and different browsers, same result. Could you test again, maybe with a private tab or different browser to see if the issue persist?
March 28, 2026 at 2:00 am #17933431
arnaudh-8	Hi Ilyes, I opened an incognito window in Google Chrome, and I noticed that for this specific French property, the slider photos appear smaller compared to other listings, both in English and French. For your information, I tried removing all the photos from this property, including the featured and social images, deleted them from the WordPress media library, and uploaded them again. This fixed the issue temporarily, but the problem came back afterward. Very strange… Please see my screen recording => hidden link
March 30, 2026 at 1:44 pm #17936879
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello, I just tested with a Mac with many colleagues, no issues yet. I have checked the CSS, looks identical. Could you click on cmd + 0 to refresh the zoom size in both language? Do you have a different PC just to test again? Can you test on hidden link too ? Since I cannot confirm nor deny the issue, I made a couple of changes in how the slider fields are handled, to force a full copy upon translating, hopefully that helps on your side,
March 30, 2026 at 9:27 pm #17937976
arnaudh-8	Hello Ilyes, I tried to refresh the zoom as you suggested but the issue does not come from here. I don't have a PC, I just tried to my girlfriend's Mac and Mac and the issue remains. However, I tried the proxysite link you suggested and there, no issue. Thank you for your support!
March 31, 2026 at 10:11 pm #17941370
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello, Okay, at least we can confirm that this is a device/network specific to your Mac and not a general issue, so your visitors should be seeing the correct sizes (tested with my colleague too from different countries, no issues) My hands are tied for this one as it seems beyond WPML, with some research, I found out that the issue could be : - Local/browser cache - Safari/Chrome cached responsive image version - extension / content blocker / image optimizer behaviour on that device/network I would say give it more time, and let me know if there is a change in behaviour,
April 1, 2026 at 1:14 pm #17943269
arnaudh-8	Hi Ilyes, Ok, I am going to wait until I create my next property, and if the issue persist on the new property, I will reopen this ticket. Thank you for your assistance. Arnaud
April 5, 2026 at 2:23 pm #17950049
arnaudh-8	Hi Ilyes, I created another property today and the image sizes are fine (for now). Hopefully that remains this way. Also, I am having an issue with one of the translation of one of the 2 properties I created this morning. Please follow the link to my screen recording => hidden link Thank you for your assistance and happy Easter!
April 6, 2026 at 5:56 pm #17952132
arnaudh-8	Hi Ilyes, I also informed Waqas from Houzez about this issue, and here is his response: Hi Arnaud, This is a known WPML media synchronization issue, not related to the Houzez theme. When WPML duplicates media for the French version, the attachment metadata (such as image dimensions) can become out of sync. As a result, smaller thumbnail sizes may be served instead of the original full-size images. Recommended fixes: Go to WPML → Settings → Media Translation Ensure "Duplicate media attachments for translations" is enabled, then re-sync the media. Regenerate thumbnails on the .fr site Install and run the Regenerate Thumbnails plugin to rebuild all image sizes from the original files. If the .fr site is on a separate domain or installation Make sure the original full-size images are properly synced — not just the generated thumbnails. These steps should permanently resolve the issue without needing to re-add listings each time. Best regards, Waqas Riaz Can you tell me what you think? I have limited trust in Waqas. Thank you for your continued support. Best, Arnaud
April 7, 2026 at 2:12 pm #17954539
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello Arnaud, Sorry for the small delay, I was on holiday the past days, Thank you for the video you shared, For the translation, it seems the translation is stuck for some reason, and you are right, it is not showing because the translation in not being published yet, could be a server connection issue or another minor issue like the same page was created before and not fully deleted. Either way, please share another access, I will then check it for you.. For the images, to be fair, I'm not aware of such issue and I see no report of such, so I'm not sure how accurate their reply is. At least, from our side, I could confirm that this is not a general issue as we saw in proxy and other devices. And we can confirm so far it is specific for one single property, which means it is not consistent. The easiest way to "test" what they are saying, is to try their workaround (which I don't think will help) Potentially, the "Install and run the Regenerate Thumbnails plugin to rebuild all image sizes from the original files" part is promising, but it is best to simply monitor this and check if this ever happens with another property first.
April 10, 2026 at 2:09 am #17960938
arnaudh-8	Hello Ilyes, Thank you for sharing your feedback on Waqas’s troubleshooting of the images. I will leave things as they are for now, as it appears to be affecting only one property, because I am not convinced Waqas solution will resolve the issue and I’m hopeful it won’t occur again with future listings. Regarding the translation, could you please reply to me in a way that I can securely share my credentials? Thank you for your assistance. Best regards, Arnaud
April 10, 2026 at 2:21 am #17960939
arnaudh-8	After several attempts, I tried again to translate the property and it worked. So we can close this ticket. Thank you, Arnaud