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This topic contains 2 replies, has 2 voices.

Last updated by John 2 weeks, 4 days ago.

Assigned support staff: Bruno Kos.

Author Posts
September 25, 2019 at 7:30 pm #4641925

John

I read in your online help that I need to write to you to cancel an end-user account. Please cancel MinnieR's account on form.Kio-o.ca. If the procedure has changed, and I can cancel it myself, then please let me know. Let me know when it is done.
_ thanks,
- John Lejderman

September 26, 2019 at 9:12 am #4644887

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you check now? We removed this end-user as a connection to your account. However, in case they want to remove it themselves (so delete it alltogether), you can ask them to fill out this form:

https://wpml.org/home/contact-us/request-information-about-your-data/

Regards,
Bruno Kos

September 26, 2019 at 12:33 pm #4646919

John

My issue is resolved now. Thank you!