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This topic contains 1 reply, has 2 voices.

Last updated by Noman 3 months, 3 weeks ago.

Assigned support staff: Noman.

Author Posts
June 27, 2019 at 10:27 pm #4103083

serghZ-2

Want to install WPML on my 2nd website hidden link (download from official website plugin) and see such error:

The plugin could not be activated because it triggered a fatal error.
Fatal error: require(): Failed opening required '/home/promt83/public_html/Cloudminingblog.com/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../tightenco/collect/src/Illuminate/Support/helpers.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/promt83/public_html/Cloudminingblog.com/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/autoload_real.php on line 66

How can I solve it?

p.s. screen hidden link

June 27, 2019 at 11:51 pm #4103209

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Looks like the installation is interrupted somehow. Could you please try below steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Again Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons

Please clear all sort of caches in your site plugin cache / CDN cache (if any) / browser cache and then see if it resolves the issue afterwards.

Thank you

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