Tell us what you are trying to do?
I am going on with translations and yesterday everything works smoothly. WPML automatic updated tonight (if I enter the plugins' folder via ftp, plugin is there and date date is new).
Today I enter in wp to non with the work and the WPML plugin does not appear in the plugins' list page. I have an error message saying Multicurrency and String translation cannot work as WPML is not installed and all the second language disappeared as well as the flag on website menu.
I have any idea what to do and I do not want to loose all my job. Something went wrong or is not compatible with the update.
Also: Accessing by I added a - to the plugin folder name and then get back to normal one, and activated again all the plugins. I hoped the WPML plugin would appear again. It does not.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
