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Last updated by Andrey 3 weeks, 5 days ago.

Author Posts
April 21, 2025 at 6:02 pm #16952557

ZigaS-3

Background of the issue:
We are trying to use WPForms with WPML on our site hidden link. However, on the translated versions, the confirmation email only sends the 'tag' of all the fields instead of the actual information entered by the customer.

Symptoms:
The confirmation email for translated forms sends only the field 'tags' instead of the actual input data.

Questions:
How can we fix the issue with the confirmation email not showing the actual field information?
Is there a way to prevent the shortcode from being translated in the email confirmation?

April 22, 2025 at 4:46 pm #16956660

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

While one of my teammates handles your ticket, I will provide you with some initial debugging steps.

Could you please check the following workaround?

https://wpml.org/errata/wpforms-incorrect-field-labels-and-email-notification-issue-with-repeater-fields/

If the issue still persists, please upload any relevant screenshots that could help illustrate the problem.

The topic ‘[Closed] Plugin issue with forms’ is closed to new replies.