This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Rohan Sadanandan 8 months, 1 week ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 19, 2019 at 12:48 pm #4604847

Eric Larsen

I am trying to:

update the plugin

I expected to see:
update succcessful

Instead, I got:
An error of type E_ERROR was caused in line 26 of the file /nas/content/live/fiskalloy/wp-content/plugins/sitepress-multilingual-cms/classes/templates/wpml-twig-template-loader.php. Error message: Uncaught Error: Class 'Twig_Loader_Filesystem' not found in /nas/content/live/fiskalloy/wp-content/plugins/sitepress-multilingual-cms/classes/templates/wpml-twig-template-loader.php:26
Stack trace:
#0 /nas/content/live/fiskalloy/wp-content/plugins/sitepress-multilingual-cms/classes/widgets/class-wpml-widgets-support-factory.php(43): WPML_Twig_Template_Loader->get_template()
#1 /nas/content/live/fiskalloy/wp-content/plugins/sitepress-multilingual-cms/classes/widgets/class-wpml-widgets-support-factory.php(27): WPML_Widgets_Support_Factory->create_backend_ui(Object(SitePress))
#2 /nas/content/live/fiskalloy/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_Widgets_Support_Factory->create()
#3 /nas/content/live/fiskalloy/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(121): WPML_Action_Filter_Loader->run_factory(Object(WPML_Widgets_Support_Factory))
#4 [internal function]: WPML_Ac

WPML Update is Incomplete
You are running updated sitepress-multilingual-cms, but the following component is not updated:

Your site will not work as it should in this configuration Please update all components which you are using. For WPML components you can receive updates from your account or automatically, after you register WPML.

September 19, 2019 at 1:32 pm #4605261

Rohan Sadanandan

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)


Thank you for contacting WPML Support.

It seems that the plugin files got corrupted.

Could you please try updating manually?

The latest version of WPML can be downloaded from your WPML account,

Please follow the steps to manually update the plugin

❌ Before proceeding please make a full website backup! ❌

- download the latest version of WPML from;

- disable WPML Multilingual CMS

- delete WPML Multilingual CMS (the settings and the translations are saved in the database so they will not be deleted);

- upload the freshly downloaded WPML plugin from Plugins → Add New → Upload Plugin → Activate WPML;

Alternatively, you can directly upload the plugin to wp-content/plugin folder using FTP.

Let me know if that helps solves your issue.