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This topic contains 2 replies, has 2 voices.

Last updated by veronicaR-2 5 months, 1 week ago.

Assigned support staff: Vincenzo.

Author Posts
May 11, 2019 at 12:36 pm #3790429

veronicaR-2

I am trying to: Update WPML plugins

Link to a page where the issue can be seen: N/A

I expected to see: The ability to update, since my plugins are registered.

Instead, I got: I am not getting the option to update, even though there are updates available.

May 11, 2019 at 2:24 pm #3790647

Vincenzo
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello, thank you for contacting WPML Support!

Usually, this is a temporary issue.

Can you please try these steps?

1. Check for updates
❌ Before proceeding please make a full website backup! ❌

- Go to Plugins -> Add New -> Commercial
- Press the "Check for updates" button
- Try downloading the updated version of WPML

2. If this didn't work try updating from the Plugins -> Installed Plugins page

3. Try temporarily deactivating the WPML plugins and updating them while they are deactivated.

4. If all of the previous methods fail, you can update manually.
- Download the latest version of WPML from here: https://wpml.org/account/downloads/
- Go to Plugins -> Installed Plugins
- Disable and delete the old version of WPML
- Press the "Add New" button
- Press the "Upload Plugin" button
- Select the downloaded version of WPML and install it

Please let me know if this solves the issue or if you need further details.

Thank you

Related documentation:
https://wpml.org/faq/install-wpml/#updating-manually

May 12, 2019 at 1:04 pm #3793021

veronicaR-2

My issue is resolved now. Thank you!