This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Noman 2 months, 4 weeks ago.

Assigned support staff: Noman.

Author Posts
July 11, 2019 at 3:23 pm

patriciaA-2

I am trying to: Update the WMPL plugins

Link to a page where the issue can be seen:

I expected to see:

Instead, I got: I get an error that the site is experiencing technical difficulties

July 11, 2019 at 3:50 pm #4191657

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support.

1) Please make sure you have registered WPML in this site and then please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins from there as you can see in the attached screenshot.

2) If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

- We have another user who was able to solve the same issue like this (Summary at top):
https://wpml.org/forums/topic/im-getting-this-message-wpml-update-is-incomplete/

Thank you

July 15, 2019 at 5:46 pm #4213863

patriciaA-2

I am still working on the fix that you sent to me. I will advise if I still require help. We are having troubles accessing our hosting account.

Thanks.

July 16, 2019 at 8:05 am #4217421

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Okay sure, feel free to let us know if you need any help related to WPML. We will be more than happy to help you.

Thank you

The topic ‘[Closed] Plugins Will Not Update’ is closed to new replies.