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This topic contains 4 replies, has 2 voices.

Last updated by liuM 3 months, 1 week ago.

Assigned support staff: Raja Mohammed.

Author Posts
July 2, 2019 at 6:50 am #4124353

liuM

Tell us what you are trying to do?
I updated wpml and found that I tried to duplicate in the post, but it didn't have any response.

Is there any documentation that you are following?
Normal before it is updated

Is there a similar example that we can see?
Look at the attachment image.

What is the link to your site?

July 2, 2019 at 9:35 am #4125393

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

I will help you with your issue.

The issue seems to be a JS conflict, Try using Google Chrome built-in console to see if there are any errors displayed. You can access the console from the Google Chrome Settings > Tools > JavaScript Console.

It would be good if you can provide me with the WordPress debug.log (not WPML debug information).

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:


define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory.

If you can paste your debug.log to pastebin.com and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess in the discussion).

Kind regards
Raja

July 2, 2019 at 12:45 pm #4127039

liuM

Hi
I think it is really a JS conflict.(Figure)

I am trying to enable debug.log
But I didn't find it in the wp-content directory, so I can't provide you with more log information.

July 3, 2019 at 4:34 am #4131769

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks for the screenshot, The issue seems similar to the known issue with an older version of WPML, I'm not sure about the version of WPML used in your site please provide WPML debug information with can be obtained from WPML > Support
https://wpml.org/faq/provide-debug-information-faster-support/

Please follow the below steps :

Recomended: Secure a backup of your site and database

1) Update WPML to the latest version if not already updated
2) Fix mixed content issue the site is loaded over https and the resources are loaded over http
3) Disable all non-WPML plugins check if the issue can be reproduced

Let me know the results

Kind regards
Raja

July 10, 2019 at 1:37 am #4175029

liuM

Hi Raja
I am using the latest wpml. But I found that the wordpress version is 5.1 which causes the work to not work properly, updating to 5.2.2 everything is fine.