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This topic contains 15 replies, has 2 voices.

Last updated by Alejandro 3 weeks, 4 days ago.

Assigned support staff: Alejandro.

Author Posts
September 11, 2019 at 4:31 pm #4555289

dr-olimpiuH

Hello,
I have the same issue mentioned here:
https://wpml.org/forums/topic/visual-composer-post-grid-loading-very-slow-when-i-activate-wpml-plugin
Is there a resolution for it?
Thank you,
ana-maria

September 12, 2019 at 12:08 pm #4560797

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello!
Welcome to WPML Support.
I'll do my best to help you solve this issue.

I checked about this issue and the problem should be fixed already in the versions from July 2018 onwards.

could you please provide me with information about your environment by following these steps: http://wpml.org/faq/provide-debug-information-faster-support/

Please add it in the field i just activated for you in this next answer. this will allow me check an overall situation of your environment and mybe try to come up with a solution.

Thanks in advance.

September 16, 2019 at 1:03 pm #4580319

dr-olimpiuH

Hello,
I've added the debug info requested.

September 16, 2019 at 1:05 pm #4580393

dr-olimpiuH

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September 16, 2019 at 4:47 pm #4582705

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Thanks.

May i know where is the post grid you mention? i mean the link where the post grid is and in which language is it slow?

The ticket you mention is more than a year old and the problem was long since fixed but i need to check if by any chance the problem is back.

Let me know.

September 17, 2019 at 6:03 am #4585701

dr-olimpiuH

Hello,
Here is a link where the post grid is used:
hidden link
For the moment till we have a resolution for this issue, the WPML plugins are deactivated.
When they are disabled the post grid is displayed quite ok...
ana-maria

September 17, 2019 at 12:12 pm #4588377

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Ok. i see.

Since i don't want to interrupt the site (because it looks as if the site was already live so we can't run tests on it).

I ask you to please replicate the problem on this sandox site which is a clena environment where i'll be able to test if the problem is indeed a compatibility issue or not:
hidden link

in there, for what i can see. you just need to:
- upload the plugin that creates the post grid.
- set the same languages you have on your site
- Get the post i created for you and clone it as many times as you have items on that post grid

- Translate the post grid and see if it's slow there as well.

Let me know when you have done so, so i can check it out and continue.

September 18, 2019 at 6:08 am #4592651

dr-olimpiuH

Hello,
I'll copy my previous message because I am not sure you've received it:

Actually I've already cloned the site on hidden link
Here are the credentials you can logged on the website:
borhanci / t%CaEN%Ptn8NegnU4QSiqqKH
thank you

September 18, 2019 at 7:02 am #4592813

dr-olimpiuH

hello, is it possible to have an online chat? thank you!

September 18, 2019 at 8:37 am #4593805

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,
I'm not on the chat today but I can inform the colleague that takes your case so you can solve it faster.

You can open a ticket on the English forum and you'll get the first available supporter. Please let them know you want to continue on the chat but do not close this ticket until you finish the chat.

This is the link : https://wpml.org/forums/forum/english-support/

Regards.

September 18, 2019 at 1:01 pm #4596973

dr-olimpiuH

I'm sorry but I didn't get it what should I do to chat with somebody.
Thank you

September 18, 2019 at 2:05 pm #4597329

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

You should go to that link i mentioned above and try to create a new ticket. you'll see that now you'll have the option to chat by default when available.

If you try now you'll get a supporter on a chat.

Regards.

September 18, 2019 at 5:01 pm #4599255

dr-olimpiuH

I've just added a new ticket #4599239
but I dd not see a chat option, so - what should I do?
Are you still working on my issue?
I really need it solved ASAP.

Also, I wanted somebody to help me and to check if the WPML settings are fine for the cloned website - I intend to have it (hidden link) running on production ASAP instead of the first one (hidden link).
Thank you,
ana-maria

September 19, 2019 at 7:12 am #4601861

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello, i did notice what you mean after many tests but that's not really a "Post Grid" speed issue, instead, i believe that it's an overall site issue, but it can be seen more in here because it has more content.

You could try the beta version of our WPML, Translations Management and the String Translation plugins which should perform way better and probably help with this issue if you want. i can install them for you if you give me permission.

Let me know so we can try to fix this issue as fast as possible.

September 19, 2019 at 11:07 am #4604031

dr-olimpiuH

ok. please do it. thank you.

The topic ‘[Closed] Post Grid slow’ is closed to new replies.