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This topic contains 21 replies, has 2 voices.

Last updated by Riffaz 8 months ago.

Assigned support staff: Riffaz.

Author Posts
March 25, 2019 at 1:24 pm #3453901

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

We do not find any file inside that site folder.

Could you please send your:
1. wp-content folder
2. database dump

in a zip file ?

Regards,

March 27, 2019 at 9:03 am #3468829

doronN

Full site backup here
hidden link

Take what you need

Doron

March 27, 2019 at 9:18 am #3468931

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Thank you so much.
I sent it to the 2nd tier.
Please be patient till we get back to you again.

Regards,

April 1, 2019 at 11:37 am #3507291

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

We could replicate issue in our servers as well : hidden link

This is new and very strange.
Our team is checking this now very deeply.
I am updating you the status.

You can check your replicated site here if you want : hidden link

Thank you for the understanding and please be patient till we get back to you.

Regards,

April 10, 2019 at 7:25 am #3573087

doronN

Thanks
Any News?

Doron

April 11, 2019 at 6:08 am #3583957

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

This issue is not solved in the latest versions also.
3 of our senior developers are looking at this now.
Please be patient till we get back to you.

Regards,

April 16, 2019 at 7:22 am #3618841

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

After a lot of debugging, we found the real reason for the error.
The problem happens in \WPML_Media_Caption::find_attachment_id() when trying to replace the ID of the caption in the translation with the translated ID.
The logic there calls for post (attachment) with ID 5390
The logic checks if the post is from the "attachment" type.
However post with ID 5390 DOES NOT EXIST
Thus the check from that result is FALSE and the attachment_id then is NULL
Because of that the exception is thrown and the save process never finishes.

To fix this:
Please go to WPML > Support > Troubleshooting and press the button:
Remove ghost entries from the translation tables

And also you have to remove the invalid entry from the post.

Hopefully, that will help.

Regards,