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This topic contains 22 replies, has 2 voices.

Last updated by michaelL-95 3 weeks, 6 days ago.

Assigned support staff: Andreas W..

Author Posts
September 12, 2019 at 2:56 pm #4562125

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

- STATUS UPDATE -

September 13, 2019 at 7:04 pm #4570429

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I have just send you a private message in order to migrate your website to our test server.

This way I will be able to invesitgate further, without impacting your live site and I will be able to escalate the issue to our developers for further investigation.

Leave me a short notification once the site is migrated.

Kind regards
Andreas

September 15, 2019 at 9:20 am #4574221

michaelL-95

Thanks i will get it setup.

September 16, 2019 at 4:17 pm #4582603

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

It seems the website has not been migrated so far. Did you have any trouble with the migration progess?

Please leave me a short notification once the site is ready for testing or let me know if you need further assistance.

Kind regards
Andreas

September 17, 2019 at 11:07 am #4587889

michaelL-95

Its done

hidden link

September 17, 2019 at 8:38 pm #4590987

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I am following up with our second tier about one more detail and I wil get back to you tomorrow.

In fact, we were not able to recreate the issue on a new install.

Then, the issue also occurs if all plugins are deactivated and WooCommerce only is used.

I understand right, that there is only one or a few products with this issue?

I was able to create new products on your migrated test site wihtout issues. Maybe the fastest solution for the issue would be to recreate or duplicate the product.

I duplicated the product using the "Duplicate Page" plugin and it solved the issue.

Kind regards
Andreas

September 17, 2019 at 8:40 pm #4590989

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

- STATUS UPDATE -

September 19, 2019 at 9:15 am #4602937

michaelL-95

My issue is resolved now. Thank you!