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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 9 replies, has 1 voice.

Last updated by platinumC 16 hours, 52 minutes ago.

Assisted by: Bobby.

Author Posts
June 21, 2025 at 4:44 am #17155578

platinumC

Background of the issue:
I am trying to resolve an issue with prices in WooCommerce on my site hidden link. The prices in the English version are opposite to those in the Arabic version, which is the second language.

Symptoms:
Prices in WooCommerce English are opposite to Arabic, the second language.

Questions:
Why are the prices in WooCommerce English opposite to Arabic on my site?
How can I fix the price discrepancy between English and Arabic versions in WooCommerce?
check link in arabic and english prices not same how to fix
hidden link

June 22, 2025 at 7:03 am #17156611

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. I will answer this ticket before the ticket is assigned to one of my colleagues.

Please make sure that you set the multi-currency correctly for the Saudi Rial and USD by going to WooCommerce > WooCommerce Multilingual > Multi-currency tab.

You need to select either a static exchange rate or use a third party service. I suggest that you read the documentation below for more information:

https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/

Thank you.

June 22, 2025 at 11:06 am #17156819

platinumC

check link and images
hidden link

in english the option 25 is 33 ryal
in arabic its 2125,,, same option

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June 22, 2025 at 11:08 am #17156849

platinumC

understand me i dont want to be translated.... i mean the curency must be kept in ryal suadi... if i choose in english or arabic option 25... both must be same price not in araboic price of option 25 is the price on option 500 in english

June 23, 2025 at 4:31 pm #17161775

platinumC

plzzz its urgent

June 24, 2025 at 12:06 am #17162658

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I assume this is because of some conversion being misconfigured.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

June 25, 2025 at 4:47 pm #17170400

platinumC

still wating... urgent

June 25, 2025 at 7:14 pm #17170736

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Please review now, it should look as expected.

I have ran the WCML troubleshooting options to synchronize your variations between translations.

There is also a warning or fatal error that is happening which I am currently investigating, which is why your AR version looks smaller. (does not happen always as you can see in my screenshot)

Screenshot 2025-06-25 at 11.00.56 AM.png
June 25, 2025 at 7:45 pm #17170785

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the porto-functionality domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/u316504673/domains/sahlshop.com/public_html/wp-includes/functions.php on line 6121

I reviewed the error display as well, it is a notice and not a fatal error which can be safely removed form display to prevent the front end from displaying broken.

please review now and let me know your results.

June 26, 2025 at 4:36 am #17171161

platinumC

goodmorning sadly the problem is not solved

hidden link
in english the price of 25 is 33
while in arabic same product the price of 25 is 1,775.00 ر.س

plz check links and fix the configuration
if we can do live will be better/...

the time i put ur plugin alsoo someting the website opens as max width 500 px ... like mobile on my desktiop... i can continue ur plugin if these problem still

plz help or let me know if things can be fixed in ur plugin to cancel subscription

thanks so much for ur understanding sir

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