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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 2 voices.

Last updated by dmitrijsH 2 years, 5 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
February 22, 2019 at 10:56 am #3231898

dmitrijsH

What are you trying to translate? A product

What are you seeing? (please include a screenshot) Prices are not visible in the second language of our website (see screenshot).

What's missing or not working for you? I have opened WPML status. I see there:

Some settings from the WooCommerce Multilingual wpml-config.xml file have been overwritten. You should check WPML configuration files added by other plugins or manual settings on the Multilingual Content Setup section. Custom type product_variation configuration from wpml-config.xml file was altered!

I have not changed this configuration. How can I return the original settings?

WPML issue prices.png
February 22, 2019 at 9:28 pm #3234078

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

February 23, 2019 at 12:37 pm #3235237

dmitrijsH

Hello,

I have updated one of the plugins — Shipping Tracking by vanquish (probably they have had a bug in a previous version). And it works now fine.

I still have a warning about wpml-config file. Do you think it is important to solve this issue too or if it works OK let it work?