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This topic contains 7 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
October 7, 2019 at 5:31 pm #4709699

crystalC-3

when I choose indonesia the gallery show the content, but when i choose english the gallery not show the conten, can you check whats the matter ? please

October 8, 2019 at 7:14 am #4712725

crystalC-3

can someone help me ?

October 8, 2019 at 12:41 pm #4715197

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Please describe the step by step how to reproduce the issue. Attach some screenshots so I can have a better understanding of the problem.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

3.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

October 9, 2019 at 6:59 am #4719963

crystalC-3

hello Rojas, this is screen shot of my problem.
sc-1 when the page in indonesian language
sc-2 when the page in english language.

could you help me to solved my problem please. thank you

October 9, 2019 at 12:04 pm #4722415

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Could you tell me if the issue persists?

Regards,
Carlos

October 10, 2019 at 4:53 am #4727223

crystalC-3

Hello,

i was write the code you give to me in wp.config.
but the galery in english language still like sc-2 screen shot

October 10, 2019 at 8:01 am #4728271

crystalC-3

i attach the screen shot, can you help me to resolve this problem and make the content in english show. thank you

October 10, 2019 at 10:30 am #4729299

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you for your feedback.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos