Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting
Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
If you do need to open a ticket please make sure to provide us with all the needed information as described in this page
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Advanced Custom Fields Multilingual, Advanced Translation Editor (ATE), BuddyPress Multilingual, Compatibility, Gravity Forms Multilingual, How to translate, Install and update, Language Redirection, Language Switcher, Language URL, Media Translation, Multilingual SEO, Performance, Post-relationship, String Translation, Toolset - WPML, Translating a plugin, Translating a theme, Translation Management, Translation Services, WooCommerce Multilingual, WPML All Import, WPML API
- Translate sites built with ACF
- Advanced Translation Editor
- BuddyPress Multilingual
- Go-Global Program
- Gravity Forms Multilingual
- Translation Management
- How to Download and Install WPML and Receive Automated Updates
- Automatic Redirect Based on Browser Language
- Language Switcher Options
- Language URL Options
- Translating Images with Media Translation
- Optimize multilingual sites using Yoast SEO and WPML
- How to Debug Performance Problems
- String Translation
- Toolset Homepage
- Classic Translation Editor
- Integrating Your Translation Service with WPML
- WooCommerce Multilingual – Multilingual WooCommerce Sites Made Easy
- WPML All Import plugin – website Import with WPML
- WPML Coding API
|January 19, 2019 at 12:04 pm #3108127|
Please check when we are opening our website admin, it shows error
There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.
last time i put ticket, I got this reply
Thank you for contacting WPML support!
In order to confirm and give you steps on how to fix the problem, and that there are no other issues with your database, we would need a database dump or export with the plugin "Duplicator" of your site.
I have marked your next reply private so you can safely add this information (including FTP and wp-admin info)
Please make a full backup of your database (or your site in full) beforeproviding this info.
Here is my website live details, I have taken backup, please solve the problem
please help me and solve the problem
I look forward to get solution
Thanks in advance
|January 19, 2019 at 3:06 pm #3108193|
Languages: English (English ) Italian (Italiano )
Timezone: Europe/Rome (GMT+01:00)
Hello, thank you for contacting WPML Support!
I deleted the access details from the public forum.
I am escalating this ticket to our 2nd Tier support.
We will update this ticket as soon as possible.
Thanks for your patience
|January 21, 2019 at 1:27 pm #3112593|
Languages: English (English )
Timezone: Europe/Sofia (GMT+02:00)