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This topic contains 3 replies, has 2 voices.

Last updated by Lauren 1 year, 2 months ago.

Assigned support staff: Lauren.

Author Posts
January 14, 2019 at 4:22 pm #3088705

albertoP-18

hello

the language settings are not all displayed.

Thanks you

January 14, 2019 at 5:07 pm #3089016

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Please share the last few lines of the debug log if you were able to download it. Also, please be sure to make a full backup of your site and database. Then, go to WPML -> Support -> Troubleshooting.

Look for 'Clean up' and click the following:
- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix Terms count
- Fix post assignment for translations

Please let me know the results.

January 14, 2019 at 9:30 pm #3089718

albertoP-18

Hello,

I saw the log there is no error.

January 15, 2019 at 1:22 pm #3092983

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

The topic ‘[Closed] Problem page settings language’ is closed to new replies.