Is there a similar example that we can see?
I am attaching a screenshot for you to see. Please keep all images I shared with you private. They invlove confidential business information.
I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed
Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.
Hi I have found a workaround for this issue. Is this ticket private? If not, please change it to private. I don't want any of the information I shared with you become public.
Please remove all of the images I shared in this ticket and close this ticket. Thanks!