Hello There.
Thanks for reaching out to us. I will try my best to assist you in this matter.
It seems the translators available on your site haven't picked up the string for Translation. However, These strings that are stuck in the "in progress" phase can be recovered by following the steps mentioned below-
- Select all the strings, add them to the "Translation Basket" and assign it to a translator.
- If you(Admin) are the only translator, then navigate to "WPML > Translations" and you'll find the Strings there(will be denoted by "Strings translation")
- Click on the "Translate" button to add your translated content and accomplish the Translation.
- If you have other translators, then ask them to take the Translation task and complete it so that you can see the Translated content in the Frontend.
I hope the steps mentioned above will help. But, If you need further assistance, feel free to let me know. I will be more than happy to assist you.
Hello There,
I hope you're doing fine. I'm very sorry for the delay in getting back to you.
I'm sorry to hear that the issue persists even after following the recommended steps. To gain a better understanding of the root cause of the issue, I would like to inspect the issue closely from your end. This will enable me to provide you with a more effective solution.
I would like to request temporary access (wp-admin and FTP) to your site. It would be better to have a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Looking forward to your response. I will try my best to solve the issue as fast as I can.
Thanks for sharing the credentials. I have checked and understood the issue. Will you please try the steps mentioned in this video(hidden link) for the rest of the items?
As the items are already translated, it is not required to translate them again. You need to cancel the translation and the issue will be solved right after that.
Let me know if that helps or further assistance is needed in this matter. I will be happy to help.
[Fri Mar 03 18:54:24.345843 2023] [proxy_fcgi:error] [pid 22883:tid 140195382916864] [client 190.34.225.68:0] AH01071: Got error 'PHP message: WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your Ma............re}, WPML\\FP\\{closure}, call_user_func_array, WPML\\ST\\Batch\\Translation\\StringTranslations::WPML\\ST\\Batch\\Translation\\{closure}, WPML\\FP\\{c...', referer: hidden link
[Fri Mar 03 18:58:35.537005 2023] [proxy_fcgi:error] [pid 22933:tid 140195315644160] [client 190.34.225.68:0] AH01071: Got error 'PHP message: WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your Ma............re}, WPML\\FP\\{closure}, call_user_func_array, WPML\\ST\\Batch\\Translation\\StringTranslations::WPML\\ST\\Batch\\Translation\\{closure}, WPML\\FP\\{c...', referer: hidden link
Hello There,
I hope this message finds you well. Sorry for the delay in getting back to you.
I checked the video and understood that you're having some issues sending the Translation jobs to one of the Translators. Such issues commonly arise when two or more Translation batches share the same name. In most cases, renaming the affected batch solves the problem.
I'm happy to inform you that the issue is resolved now by changing the Batch name. The Translation batch has been assigned to the Translator correctly. Please check this video(hidden link) for a better understanding. Let me know if that helps.
Please note that to maintain clarity and organization, it is important to keep discussions focused on one issue per thread. Therefore, I'm requesting you create a new ticket by mentioning the other issues. Our support team will be more than happy to help you. I hope you can understand the matter.
If you need further assistance in this particular issue, please let me know. I will be happy to assist you.
Glad to see that the status changed to completed after updating the plugin. 🙂
Now, I am pleased to inform you that the translation for all the menu items located under the profile dropdown is now being displayed correctly on switching to the Spanish language. Kindly check this screenshot(hidden link) for a better understanding.
Upon updating the translation for the menu items through String Translation, there was a pending Sync within the "WP Menus Sync" section. As a result, the menu items were not displayed in their translated form upon switching to Spanish. However, I have now completed the Sync and the menu items are now being displayed perfectly in Spanish. Please note that when you're updating the translation of any Menu items, you need to complete the sync also from "WP Menus sync".
Please check and let me know if you need further assistance in this matter. I will be happy to help you.
